Emergency Response Security Guard

Manvel, TX ***** 281-***-**** ********@*******.***

DEBRA CRUMB

Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL

SUMMARY

SKILLS ● Foot and Vehicle Patrol

● Reading Comprehension

Verbal and Written

Communication

●

● Customer Satisfaction

● Wireless Technology

● Perimeter Patrol

● English Fluency

● Dock Loading

● Access Systems and Patrol

● Safety and Security

Intruder Response and

Removal

●

Knowledge of Supervisory

Concepts

●

● Reporting Skill

● Property Patrol

● Customer Inquiries

Employee and Visitor

Screening

●

● Detailed Activity Logs

● Closed Circuit TV Systems

● Crisis Situations

Interpreting Procedures

and Instructions

●

● Commercial Property

● De-Escalation Techniques

● Community Events

● Crime Prevention

● Database Query Software

● Property Inspection

● Monitor CCTV

● Keen Observer

● Assertiveness

● Online Learning

● Interior and Exterior Patrol

● Complex Problem-Solving

SECURITY GUARD

Guards Mart

WORK HISTORY

● Securetos

● I was hired to be a rover at the AIG complex on Allen Parkway I have worked day shift night shift in evening shift Monday through Sunday I patrolled the campus and would relieve the deathe desk

●

● Cers for their breaks and lunch and would work in their spot until they return

● I have driven the security cart and trucks

● I was trained on high rise evacuation CPR And I work the loading dock on the weekend and SECURITY OFFICER 12/2022 to Current

Securitas Security Services USA

SALES SUPPORT COORDINATOR 04/1985 to 08/2014

Shell Oil Products US, 1200 Louisiana Street

in the evening I would relieve the

● Cer for their break

● I was very good at my job and I could work any building – www.jobget.com ****@******.*** Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

●

● Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

●

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

●

● Acted quickly during emergency situations to reduce opportunity for damage and injury.

● Reported suspicious activities and persons to law enforcement.

● Checked and verified photo identification prior to granting facility access. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

●

● Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

● Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

●

● Screened individuals and prevented passage of prohibited articles into restricted areas. Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

●

Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

●

● Monitored CCTV cameras and alarm systems for security breaches. Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

●

Updated shift logs and produced daily reports to document security activities and specific incidents.

●

● Investigated suspicious activities and persons to maintain security of premises. Worked independently and collaboratively to resolve urgent issues to protect lives and property.

●

● Managed customer accounts, responding to inquiries and resolving customer service issues

● Coordinated responses and resources to handle special client requests.

● Prepared and presented sales reports and customer profiles to upper management. Collaborated with sales and marketing teams to create and execute promotional campaigns.

●

● Assisted customers with sales needs such as inventory and shipping questions. Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.

●

Helped cultivate and maintain business relationships by professionally handling partner and customer needs.

●

● Developed and maintained relationships with key accounts and existing customers. Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

●

● Collaborated with cross-functional teams to deliver successful product implementations. Utilized creative problem-solving skills to overcome technical challenges in the sales process.

●

Cultivated and maintained strong relationships with customers to ensure a positive customer experience.

●

● Tracked sales data for analysis and forecasting.

● Wrote and updated sales and service contracts for Type sales. Assisted customers in troubleshooting product issues and provided timely technical support.

●

University of Phoenix I

business and Business management

EDUCATION

Texas Private Security License 01/13/2023

Expires 01/12/2025

Non-Commissioned Security Officer

CERTIFICATIONS

Contact this candidate