Operations Manager Customer Service

Louis Machado, Jr.

Westport, MA *****

401-***-**** ~ **********@*******.***

Summary:

Retail Operations Manager with extensive team-building, customer service and analytical problem-solving skills. Dedicated to boosting company performance by applying proper training, monitoring, morale-boosting and creative approaches in order to achieve enhanced company revenue and a productive workforce

Professional Skills:

Over a decade of Retail Operations Managerial experience, working for the East Coast leader of the Wholesale Membership Club industry. Managed and supervised all aspects of Store Opening & Closing procedures, including Point-of-Sales. Consistently increased Club sales revenue by a range of 15 to 45%

Developed and implemented strategies to maximize Customer satisfaction and increase Club revenue. Constantly analyzed and organized merchandise product levels on the sales floor, anticipating ordering needs to support seasonal / market trends, advertised specials and Club Membership deals

Found creative ways to motivate our Associates, incentivizing valued Staff members and encouraging promising candidates to join up. Created Job Fairs and Hiring events. Hired, trained and mentored Staff members, including company policy compliancy. On-boarded and administered Employee benefits

Processed weekly payroll and monitored accuracy of hours worked. Trained Staff in equipment procedures and safety protocols. Issued Incident Reports; implemented and monitored Corrective Actions Reports (CAR) and Loss Prevention Monitoring Services (LPMS). Mentored promising Staff

Related Work Experience:

2009 - 2024 BJ’s Wholesale Club – South Attleboro, MA; Middletown, RI; Johnston, RI

Operations Manager; Store Club Manager

Began my career with BJ’s as an Automotive Center Associate. Promoted to Automotive Center Manager; then Loss Prevention Manager, Personnel Manager and Operations Manager in the Johnston, RI store in 2009

Education & Certifications:

Associate’s Degree in Business Administration and Management – Community College of Rhode Island

High School Diploma – Charles E. Shea High School – Pawtucket, RI

Interior / Exterior Forklift and Reach Truck Certification – BJ’s Wholesale Club

Multilingual (Fluent English and Intermediate Portuguese language skills)

* References Available Upon Request

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