Customer Service Operations Manager

JOSHUA D. SMITH

*** ********** ** *********, ** *1548 Phone: 470-***-**** ************@*****.*** DYNAMIC SHARP RELIABLE

Productive and highly motivated professional with solid work ethic who exerts optimal effort in successfully completing tasks. Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts. Remarkable ability to read, understand, follow, and enforce specific instructions and procedures. Proven ability to quickly establish rapport and gain the respect of individuals of all levels and backgrounds. Displays proficiency in the use of computers and a variety of company-specific computer databases. SUMMARY OF QUALIFICATIONS

10+ years’ experience operating and supervising others in high speed and fast-paced environments

Profound knowledge of warehousing, shipping, receiving, and package handling procedures

Loads and unloads trucks efficiently while preventing damage

Maintains safe and sanitary work area, and ensures compliance with all regulatory and company policies

Keeps accurate records and making computer entries

Quickly understands all production and assembly information

Works effectively independently or as part of a team

Ability to create rapport quickly and maintain positive business relationships with clients and staff

Exceptional leadership and customer service skills and ability to communicate in a professional manner

Strong physical ability; able to continuously lift, lower, push, pull, leverage and manipulate equipment and/or packages weighing up 50+ lbs., and stand, walk, lift, reach, and bend for extended periods VALUABLE EXPERIENCE

LOGISITICS OPERATIONS MANAGER

Berry Global- Atlanta, GA October 2013- November 2022

Work with production managers to ensure Conrad’s standards of quality and production output levels are being met.

Manage logistics operations team to drive key performance initiatives.

Locate problems in the company's supply chain through quality control checks.

Establish objectives for increased output and improved efficiency* Develop tools to automate repetitious processes.

Resolve inventory management concerns.

Manage day-to-day input and output of logistics and marketing products.

Lead project implementation to drive process improvement initiatives.

Forklift Trained

LEAD ZONE MEMBER June 2009-November 2011

Hartsfield-Jackson International Airport – Atlanta, GA

Governed the overall management of customer queue waiting processes at airport security checkpoints

Assigned individuals and teams to specific tasks and locations

Communicated assignments to employees and accurately entered assignment data into computer database

Coordinated resources efficiently according to customer requests and general job demands PACKAGE HANDLER May 2006-February 2009

FedEx – Atlanta, GA

Cleaned the warehouse, prepared for delivery, and organized packages by scanning in and sorting out

Properly loaded and unloaded packages to and from respective docks/trucks quickly and without damage

Moved products and materials by hand or with basic material handling equipment

Provided measure and weight of packages while thoroughly examining to ensure packing specifications were met

Safely handled fragile, dangerous, and/or hazardous products

Received, inspected, inventoried, unloaded, and segregated incoming supplies, prepared unit supply documents.

Stored, issued, delivered and turned in supplies and equipment

Maintained automated supply systems for accounting supplies and equipment; replenished supplies as needed EDUCATION

Aviation Maintenance Courses Aviation Institute of Maintenance Duluth, GA

High School Diploma Camden County High School Kingsland, GA

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