Customer Service Data Entry
Resume:
Skills
●**+ years call center customer service
●Multi-phone line system/Automated computer dialer
●Microsoft Office Suite Proficient
MS Outlook, MS Word, MS Excel
●Accurate data entry experience
●E-Commerce Retail Product Support
●Scheduling and Coordination
●Order Tracking & Invoices
●Customer Account Payment Processing, Plans and Updates
●Utilization of several different CRM software programs
Work Experience
Adecco- 2/2024 Current
Data Entry
●Processing recording and keeping track of various data sets with speed 100% accuracy and organization
Second Chance Marketing 2/2019 09/2023
Administrative Assistant
●Promoted high customer satisfaction by resolving problems with knowledge and friendly service, guiding individuals to the right loan options and making sure they are prepared for their meeting with the Broker
DaBella Exteriors
Customer Service Rep.
Customer service within a call center environment
02/2017 12/2019
●scheduling
●answering phones
●escalations
●data entry scored by a metric system
●to update practitioner’s account/product information so it can be properly displayed and viewed by the customer
Cut & Dry Processing Center 12/2012 01/2017
Administrative Assistant/ Customer service
●Order entry
●Answering phones
●General office duties
Active Telesource 1/2013 10/2015
Customer Service Rep
●Interact with customers primarily via telephone & email
●Start stop & transfer service
●set customers up on payment arrangement, and budget billing plans
●Maintaining a high level of confidentiality
●Overcoming different obstacles such as language barriers helping customers comprehend their charges & shut off notices
US Bancorp 04/2016 11/2016
Member Service Rep.
●Used E-Commerce Software/Platform to handle customer inquiries concerning their accounts
●Properly inputting notes and details from conversations with customers within their proprietary software/database
●Upselling on all US Bancorp products
EDUCATION
Reynolds High School - G.E.D.
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