Human Resources Customer Service
Resume:
Jennifer M. Garcia
San Antonio, TX
*********.******@*****.***
Experience
CDS in Texas
Human Resources Coordinator April 2023- Current San Antonio, TX
• Process new hire applications, complete pre-employment screening process including proper documentation, employment verification, personal references, education verification
• Helped to maintain new employees were oriented and all files followed policies and procedure
• Set-up payroll and payroll choices for new employee like direct deposit, pay cards, live checks
• I-9 and W4 processing
• EVV experience with VESTA CDV Program
• Criminal background checks, social security verifications, and address verifications for new employees
• Follow compliance for HR rules and guidelines
• Maintain confidentiality on all persons applying and employed ensuring compliance with state regulations and company’s
• Communicated with employee and employers state wide for all necessary communications
• Exit interviews
• Comply with federal, state, & company policies, procedures, and regulations.
• Addressed incident and accident reports in a timely manner that were submitted to the HR Department
• Helped with job fairs and recruitment
• Helped employees when presented with questions about benefits enrollment and coverages
• Employee terminations processed
USAA
Insurance Professional -Sales and Service March 2020- April 2023 San Antonio, TX
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities. Jennifer M. Garcia
San Antonio, TX
*********.******@*****.***
• Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members at a high level of expertise.
• Applies expert knowledge of personal lines insurance to assist members with complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings. Serve as a subject matter expert.
• Utilizes the tools and resources available to support members.
• Identifies, assesses, and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. provides thorough issue diagnosis while minimizing transfers, escalations, and callbacks.
• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Wells Fargo
Financial Crimes Specialist August 2019-March 2020 San Antonio, TX
• Process fraud and non-fraud claims for members
• Customer service
• Demonstrate empathy and concern for situation
• Follow Regulation E guidelines
Spectrum
Customer Care Representative May 2019-August 2019 San Antonio, TX
• Customer service
• Video repair for cable customers
• Internet repair for internet customers
• Self-Installation for new customers and set-up
• Process payments for customers
Jennifer M. Garcia
San Antonio, TX
*********.******@*****.***
Two Men and A Truck
Customer Care and Claims Manager September 2018-May 2019 San Antonio, TX
• Customer service
• Handle insurance claims and process damage claims to moves
• Scheduling coordination and move confirmations for next day
• Accounts receivable/payable, ledger reconciliation and bookkeeping Antonio Strad Violin
Accounting Clerk January 2018 -September 2018 San Antonio, TX
• Account receivable for school bookkeeping
• Accounts payables to vendors for accessories and services provided to store and school
• Staff scheduling and teacher student coordinating
• Collection accounts for behind payments
• EOM and end of year reconciliation for bookkeeping
• Collections
• Process payroll for teacher
• End of year W2 processing
• Daily balancing and account reconciliation to ledgers and books in the three store locations
• Customer service
• HR coordinator for new hires, training and onboarding for new employees Two Men and A Truck
Financial Assistant April 2013 – April 2018 Davie, FL
• Data input and verification
• Processed final sales for move jobs and reviewed for accuracy Jennifer M. Garcia
San Antonio, TX
*********.******@*****.***
• Truck GPS monitoring for accuracy of pay and exceptions
• Processed payments, EOM reconciliation, file organization, bookkeeping
• Processed payroll and employee HR functions, AR and AP
• Assisted with training for new hires
• Created training videos for new hires and replacement, coordinator for new employees.
• Onboarding and orientation/training
Lindamood Bell Learning Processes
Office Manager May 2010 – October 2013 Weston, FL
• Customer service
• Bookkeeping, accounts payable/receivable, processed payments, EOM reconciliation, process payroll
• Created/managed staff and director’s schedule and planner
• Manage marketing events
• Inventory taking and ordering
• HR Coordinator functions, benefits packages explained to employees, process payroll, tax information, I-9 processing, onboarding, training, recruitment, HRIS systems and compliance maintained for all employees
• Maintain center appearance
Chase (Washington Mutual)
Operations Supervisor May 2006 – December 2009 Weston, FL
• Scheduled staffing for multiple branch locations.
• Opened new accounts for banking products
• Balanced/audited/replenished cash vault, cash drawers, ATMs, and teller drawers
• Trained tellers and personal account representatives
• Assembled in-store marketing displays. Processed cash withdrawals.
• Customer service and branch banking duties for tellers, 10-key touch
• Worked as a loan coordinator processing Home Equity Loans Jennifer M. Garcia
San Antonio, TX
*********.******@*****.***
IBC Bank
Teller Supervisor/ Sales Associate July 2000 – September 2002 San Antonio, TX
• Branch banking duties for tellers, drawer cash handling and balancing, 10-key touch
• Sales and marketing for new accounts, opened new accounts, customer service
• Managed promotional events
Education
• BAS in Business- 2022
• Certificate in Human Resources- 2022
• Associate through credits earned in Business-2018
• H.S. Diploma 1999
Technical Skills and Interests
• Bilingual Spanish/English.
• Microsoft Office proficient, QuickBooks experience
• Quick learner
• Empathetic
• Team player
• Work well under pressure and in fast paced environment Jennifer M. Garcia
San Antonio, TX
*********.******@*****.***
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