Front Desk Customer Service
Resume:
Ayanbi Naylor Ojurongbe
Bronx, NY
************@*****.***
EDUCATION
Wheaton College, Norton, Massachusetts
Major: Psychology
The Smith School, New York, New York - High School Diploma Graduation Date: June 2019
WORK EXPERIENCE
Mariam Penda Holdings Inc Sales Representative, New York, New York July 2021 & August 2021
● Worked in underserved communities providing government cell phones to low income individuals, assisted new customers with phone set up.
● Interacted daily with existing customers and potential customers, documented sales data, and worked in teams to improve productivity.
Building Manager at Wheaton College, Norton, Massachusetts October 2019 - August 2020
● Conducted hourly rounds of the Campus Center; secured all areas of the building, prevented potential issues, took attendance and report health and safety concerns to appropriate party
(supervisor, public safety, etc.).
● Served as first point of contact to the Balfour-Hood Campus Center after business hours; refer Wheaton community members and visitors to the appropriate resources. Leo’s One-Stop Market Store Associate, Claremont, New Hampshire July 2019
● Providing customer service by answering phone calls and preparing food.
● Performed various cleaning duties (mopping, washing dishes, sanitizing counters) to keep the restaurant up to code; worked with a team to prepare large order meals; guided in training new employees.
Wheelock Books, Hanover, New Hampshire
July 2018 - September 2018
● Stocked and organized books; handled online book orders; guided customers with locating books; placed book orders for customers upon request.
● Designed several seasonal displays; ensured the bookstore remained clean during open hours; provided in-person customer service for all students and staff on campus. VOLUNTEER/ INTERN WORK
Intern, Cas-Cad-Nac Animal Rescue, Ascutney, Vermont March 2019 - May 2019
● Fed and walked animals at assigned times, socialized with various animals, coached animals to adjust to new surroundings, introduced new dogs to the current dogs at the facility.
● Provided assistance during special procedures by acting under the direction of veterinarian or technician. Worked with potential adopters to ensure the dog of choice was a good match for their family; developed medical records and entered data for new prospective adopters; guided in preparations for adoption events.
Volunteer, Ascutney Public Library, Ascutney, Vermont June 2017 - July 2017
● Checked books in and out for community members, read to kids; helped kids with reading and writing.
● Reorganized book shelves and cabinet files; provided front desk support when needed. Volunteer, Shirray’s Daycare Center, Ascutney, Vermont June 2015 & June 2016
● Cooked, cleaned, and cared for children, coached kids with homework and prepared meals, provided close supervision of children ages two to fourteen.
● Taught and conducted different lessons and activities for children weekly, (including educational games), reported back to parents and supervisor daily about the children’s routines and behaviors. Time Away From Work
During the periods noted on my resume where I was not actively employed, I was dedicated to pursuing my education. Following high school, I enrolled in college and spent four years there, engaging in various clubs both on and off campus. One highlight was studying abroad in Greece for a semester, deepening my understanding of psychology. The gap from 2019 to 2020 marked my transition from high school to college, while the gap from 2018 to 2019 encompassed my summer break. Throughout these times, I prioritized personal growth through education, spending time with family and friends, and seeking new experiences wherever possible. These opportunities have been integral to shaping my perspective and readiness to contribute effectively in a professional environment. SKILLS
● Proficient in Microsoft Word, Microsoft PowerPoint, Google Docs, and Google Calendar, Canva
● Photography, Creative Writing, Activities and Events Planner, Peer Mediator
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