Customer Service Die Maker
Resume:
EDOMONU GERALD CHIAGOZIEM
Kitchener, Ontario
*********@*****.***
SUMMARY
Reliable and adaptable TOOL AND DIE MAKER worker with 5+ years of experience, an agreeable disposition, and TOUR GUIDE WITH 10 YEARS EXPERICENCE . Adept multitasker with abilities to handle several workplace responsibilities with accuracy and efficiency. Able to lift and carry objects repeatedly and for prolonged periods of time.
SKILLS
Robust physical stamina for performing repetitive tasks.
High ability to follow written and oral instructions.
Strong basic mathematical skills
Microsoft Office Suite (Word, Excel), Google Suite.
Excellent grasp of safety guidelines for a variety of job contexts
Good oral and written communication abilities
Problem-Solving Skills.
Able to work effectively under varying weather conditions.
Detail-oriented in following instructions and carrying out tasks.
Use of Computerized measuring Machines and Metal working processes Such as stock removal, chip control, and heat treating and plating.
EXPERIENCE
Multichoice
Customer Service Representative October 2021 – January 2023
Deliver prompt and professional solutions for customer inquires via phone, email, online chat, etc.
Research, prioritize, and resolve customer issues in a timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion. Track and follow-up on all customer requests in a timely manner.
Maintain broad knowledge of all company products, services, and promotions. Identify and implement a new process plan to improve customer support service.
Manage a large volume of customer calls in a friendly and courtesy manner. Provide outstanding and exceptional customer service.
Greet and address customers in a friendly and respectful way.
Maintain procedures and processes for first level problem determination.
Work with product and sales teams to address and resolve customer issues efficiently.
Return customer calls in a timely manner to ensure customer satisfaction.
Tool and Die Maker
I have 3 years experience as a tool and die maker in Magna international in woodbridge January 2019 – June 2023
SKILLS : Machanical knowledge, Math.
Tooling
Give input / ideas to Engineering Department on tooling /design alternatives for unique or difficult jobs.
Oversaw the waste disposal process to ensure a conducive living environment.
Complete any work required on track sheet and ensure that all inspection sheet are correct
Make sure that all log books and PM`S are up to date .
Perform other assignment from time to time as Management so directs.
Performed rotation cleaning duties (e.g., steam clean carpets) as required.
FREELANCE / FORKLIFT DRIVER
General Labor April 2016 – October 2018
Received #3 Staff of the month award.
Pushed, lifted, and carried warehouse crates weighing up to 10 pounds.
Ensured cleanliness and functionality of warehouse equipment on a regular basis.
Performed minor repairs and general facility maintenance tasks as required by supervisor.
Holy Family Home for the Elderly
General Cleaning May 2014 – March 2016
Cleaned and disinfected all surface areas, including bathrooms, common kitchens, desks, and conference rooms.
Replaced toilet paper and hand towels.
Dusted the surfaces within a room.
Mopped and polished floors.
Picked up any trash and emptying the trash bins.
Made beds, washing linens, and changing the linens.
Cleaned and scrubbed windows.
Responded to employee or guest requests.
HORSE EQUESTRIAN/ FARMER
SO-SAFE GLOBAL RANCH ABA & OWERRI BRANCH May 2013 – March 2014
Working professional horse care ; 1 year experience
Horse/ Donkey breeding service and maintenance
Horse grooming service.
Handling animal health.
Feed and tend animal health.
Operate and Maintain farm machinery and equipment .
Provide assistance and Clean stables, barns, barnyards and pens .
Detect disease and health problems in crops, livestock and poultry .
Set and Monitor water lines, air flow and temperature in barns, pens and chicken coops
Implement and supervise all unsolicited trade activities.
Physically demanding, attention to details, hendling heavy loads, combination of sitting, walking .
Breeding Thoroughbred horses.
Develop and oversee relationships with clients performing alongside Relationship Manager to ensure top-level service provided to clients.
Perform as a key contact point for a portfolio of clients dealing with routine matters throughout range of services and products.
EDUCATION
Conestoga College, Ontario 2023
Post Graduate Certificate – Broadcasting.
Imo state university August 2014 - June 2019
Management .
Contact this candidate