Software Engineer Student Loan

Noel Martens

**** * **** **, ********, SD *****

Home 605-***-**** Cellular 605-***-**** *****@***.*****.*** Summary

Software Engineer with diversified background and 30 years of IT experience in the student loan arena. Strategic and out of the box thinker. Strong analytical, troubleshooting, project management, training and development skills. Development experience with Cobol, DB2, C#, Dotnet full stack, Angular, HTML, CSS, Typescript, git, ci/cd, Splunk, Java, Visual Basic, Natural and Rexx. Strong mainframe background. Additional experience includes SQL and SQL Server Reporting Services. Experience building interfaces between multiple systems in a complex distributed environment. Job Objective

A position of senior software engineer or team lead Areas of Expertise

30 years of experience in financial services company and student loan industry

• Experience handling production support issues in 24x7 environments

• Experience in call center/customer service environment

• Experience in fast paced environment on Nelnet’s flagship product (MMA), conversion of apps to Angular, typescript applications and ensuring accessibility. Familiar with some aspects of AWS environment – working toward certification.

• Experienced in most aspects of student loan life cycle with special emphasis on acquisitions and merger activities; transferring large portfolios of loans to and from contrary systems through automation.

• Conversion Expert, instrumental in merger and acquisition activities. Led many conversion efforts under very aggressive time frames. One effort involved rewriting a system during the same time we built new automated processes. Project was completed on time and manager at the time said 'it was one of the cleanest conversions we had ever had'. Effort saved thousands of hours of work by multiple departments and was the largest conversion the company had done. 5 years of experience as Solutions Architect in a complex mainframe and distributed environment

• Experience developing prototypes, re-engineering and reverse engineering processes

• Designed interest only payment process in legacy system

• Designed a solution to introduce participation loans in student loan arena

• Designed an interface to create loan data from commonline information. Solution would allow lenders to use external originators and our company for servicing OR if the lender chose to do so, we could do it all. Process allows more options to drive revenue.

• Out of the box thinking often leads to quick solutions to complex problems. Led effort to use open source software for borrower statements which generated results in 5 days. 30 years of experience architecting applications

• Developed interfaces with COTS products (systems to originate loans, report bursting software, Great Plains accounting software, etc).

• Developed applications and user interfaces in mainframe environment.

• Developed file system monitors using Java to ensure that service level agreements were met

• Designed "Board Ready Reports" to increase revenue from serviced lenders using SQL and SSRS; wrote and worked with SQL stored procedures

• Developed data mart and implemented a process to decommission home grown accounting package and replace with Great Plains using tight integration

• Implemented a COTS product to handle automated report delivery and bursting and monitoring in a distributed environment.

• Designed interface to link Stellant (owned by Oracle) imaging and work flow to mainframe environment using .net socket calls

• Designed interface for COTS, Interactive Intelligence (I3), phone system to mainframe environment using .net socket calls

• Developed Java applications to integrate Cobol programs with COTS analysis tools (Microfocus Revolve)

• Developed custom forms using COTS, Pitney Bowes DOC1, software using mainframe data

• Developed applications using Rexx to parse flat files and feed COTS products. Over 20 years of experience as Technical/Team Lead

• Led design efforts in distributed environment; worked with individual teams and as part of a larger architecture group to develop solutions.

• Helped build standardized design process; rolled out to development team

• Mentored and trained less experienced developers. Experience leading workers at remote sites.

• Led combined working sessions with the business and development teams to work through complicated requirements and process flow.

• Implemented development environments; Microfocus, Revolve and Netbeans. Developed repeatable processes and templates.

• Implemented night run recovery training to help build our team skills.

• Led effort to store flowcharts in Confluence for team in a central location. Led efforts to improve documentation for production support.

Over 20 years of experience managing projects

• Managed projects of varying size from days to many months.

• Projects included staffing of small teams up to 10 programmers and multiple technologies. Users both internal and external to the company.

• Good at communicating status to management

Over 20 years of experience training and facilitating

• Created in house training tailored to company practices.

• Facilitate working sessions between business and architects to discuss solutions to new problems

• Provide mentoring to developers on a daily basis and help teach best practices

• Good at drawing out requirements; brainstorming and documenting processes

• Quick learner, good at sharing skills with others. Consistently seek out learning opportunities; including training on my own time and expense. Often seek out webinars and tutorials to learn new skills when training dollars are tight. Strong development and troubleshooting skills

• Self starter and take initiative to propose permanent solutions to problems

• Good project estimating skills

• Good at identifying root cause. Concentrating on the real cause of the problem saved maintenance costs and provided permanent solutions to errors.

• Developed recovery processes where none previously existed or where existing processes would not function; mostly during night run and system down situations.

Technical Skills

• Hardware: IBM; z/OS, System 36, System 38, 4361, 4381, ES/9221, X235 VSE emulation on UNIX; Windows servers

• Mainframe skills; COBOL, DB2, MQ, CICS, BMS, AFP printing, JCL, Ditto, Viaserv, Sync Sort, VSAM, Natural/Adabas, Rexx, ICCF, E-business connectors, FTP, TCPIP, System Definitions and supplied transactions, ISPF, InSync, Expeditor, Changeman, Smart Test, XML

• Natural, C#, Dot.Net, Angular, HTML, CSS, Typescript, git, ci/cd, Splunk, Java, Visual Basic, Rexx, SQL, SQL Reporting Services, Vitria (EAI/BPM messaging platform)

• Windows applications; Word, Excel, Power Point, Visio, Visual Studio, Subversion/Tortoise, Source Safe, Microfocus, Revolve, Netbeans

• Jira, Confluence, Git, DOC1 software (Letter and form generation), ACH processing, credit bureau reporting, Octotools

(Bursting/Form generation)

Experience

Nelnet

Software Engineer 2021 to Present

• Part of a team responsible for conversion of applications from ASP.NET to modern angular, typescript framework, full stack.

Great Lakes Higher Education

Sr. Programmer/Analyst, Software Engineer, Systems Analyst 2011 to 2021

• Known for working high visibility projects with tight deadlines and high complexity

• Known for creating visuals (flowcharts and other documents) to communicate complex processing

• Led efforts for production support in both Kanban and Scrum teams.

• Led design and development effort to automate calculation of catch up for REPAYE program

• Led design and development for consolidation matching used in IDR processing

• Led team of developers in redesign of DFIDRC table used to track monetary transactions for Dept of Ed. Large effort involving changes to 700-800 programs.

• Developed a prototype in Excel to allow calculation of IDR plans mimicking mainframe calculations. This allowed clients to answer questions by auditors quickly and easily.

• Led many efforts to automate and improve IDR processing; efforts increased efficiency and reduced manpower dramatically.

• Improved training documentation for Scrum and Kanban teams

• Implemented open source file compare tool

• Improved and centralized system documentation in Confluence for several scrum teams and built repeatable processes

• Built process to automate COVID refund processing, assisted multiple teams in development efforts for COVID processing.

• Led effort to import AXML payment data from CIR into mainframe payment system. Student Loan Finance Corporation, Aberdeen, SD 1988 to 2011 Various

Roles include; Software Engineer - Staff Specialist; Team Lead, Technical Lead, and Solutions Architect, Mainframe Administrator, Mainframe Architect, Project Lead, Programmer, Programmer/Analyst

• Software Architecture duties; conceptual designs, building prototypes, streamlining processes, reverse engineering

• Leading team of developers in distributed environment, implementing code and design reviews

• Proposing solutions for complex business needs, streamlining and reengineering processes; proposing solutions to resolve government regulations with vague guidance.

• Assisted in implementation of standards for documentation; night run support, procedures, design and estimation process.

• Initial point of contact for business users that report problems with the systems; analyze problem and turn around solutions quickly to support call center

• Standardized end user documentation, skilled technical writer Education

2021

Nelnet/Don’t panic labs Coding Academy – C#, Angular, typescript, restful apps 2005

Northern State University, Aberdeen, SD - Java programming course; Dean's List Diploma 1988

Lake Area Technical Institute, Watertown, SD - Computer Information Processing, D.D. Miller Outstanding Student Award Diploma 1982

Southeast Area Vocation Technical School, Sioux Falls, SD - Computer Programming

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