Customer Service Collections Representative
Resume:
Katherine Denson-Windom
**************@*****.***
Summary of Qualifications-
Excellent customer services experience and administrative skills. Adhere to change to meet Business needs to become a profitable employee. Team Player in assisting colleagues to provide excellent customer service experiences. Diversified work ethics and skill set, education that allows growth.
Professional Experience:
IRS-Contact Service Representative-2021-Present
Handling customers inquired about taxes updating and providing correct information to assist . Handling incoming calls and managing income taxes that required updating for Amendmemt process to be completed. Processing of tax documents that come in manually or electronically.
Comcast Corporation- 2014- Present- Alpharetta, Georgia 30022 –
Commercial Credit and Collections Representative II-
●Making outbound calls and inbound calls daily
●Retaining Commercial Accounts in Soft Non-Pay Status
●Usage of Cable Data Systems-Software( CSG, Vision, CMS,Einstein, Workbench, TTS tools)
●Making adjustments on ledger s to assist with resolutions on accounts
●Making definite decisions on accounts with little to no supervision
●Providing Excellent Customer Service Experience for Clients
●Updating billing information to resolve payment issues
●Resolving Account issues for customers from counterpart Focus Receivables Management
● De- Escalation training skills to resolve calls through Comcast Training Exercises
●Skip tracing skills used in Lexis Nexis, Equifax to verify and locate
Optima Service Solutions- 2010- 2013, Roswell, Georgia 30006
Customer Service Call Center Inbound Agent
●Received 300+ plus calls daily
●Provided confirmation to clients receiving installs for major appliances thru different- Vendors
●Provided information and updated accounts for accuracy
●Major Clients –Best Buy, Whirlpool, Home Depot
●Created manual spreadsheets for estimates done @ customers’ homes with techs being present
●Using basic mathematical concepts to create accuracy on all estimates
●Routed calls and acted as liaison for tech s in the field daily
Dorsey Thornton & Associates, LLC_ 2008-2010, Atlanta, Georgia 30328
Outbound Collections Representative-
●Made outbound calls daily 200-250 calls
●Used skip tracing software –TLO – resolve accounts
●Updated accounts to resolve payment issues
●Answered incoming calls on a multi dialer system
●Maintained a goals on a daily that were required for job requirements
Macys- 2006-2008- Kennesaw, Georgia – 30144
Customer Service Associate
●Provided Excellent Customer
●Cashiering,Stocking, Promoted Sales
●Targeted sales goals on a daily basis
●Commission structured environment
●Team Player
Education:
Classes:
Microsoft Access, PowerPoint 2007, Windows Vista, IBM Unix Emulation, Program Design &Development, Data Entry,Networking Fundamentals, Structured Query Language, Visual Studio 2008, C# Programming knowledge, Validating Input, Conditional Processing, Program Loops, Arrays Strings, Intro Java Usage, Advanced A+ Installations Intro, Accounting Prerequisites taken- Ledger/ checks and balances/ Intermediate knowledge of SSRS/ Tableau
●Chattahoochee Technical College -2008-2010-Computer Information Securities- AAS- Degree-
●Kaplan University – 2011-2012- Accounting I- Certification_
●Southern New Hampshire University- 2013 -2014_ Business Marketing- Intermediate classes
●Middle Georgia College-prerequisite courses- 1993
Volunteer Experience:
●Travelers Aid -Non Profit –Atlanta, Georgia
●Atlanta Food Bank – Atlanta,Georgia
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