Customer Service Guest Experience
Resume:
Ahsanul Monzu
NY, *****
***************@*****.***
Skills
Dedicated and accomplished professional, Monzu, brings a wealth of experience in the luxury retail and hospitality sectors. Currently excelling as a Back Server, Monzu has honed skills in providing exceptional service and maintaining a keen eye for detail. With a notable background as a Doorman at Louis Vuitton, Monzu has a proven track record in creating secure and welcoming environments for esteemed clientele. Previous experience as a Busser has fortified a commitment to precision and outstanding customer service. Monzu is a team-oriented individual with a customer-centric approach, known for adaptability in dynamic work settings and effective communication. Positioned to contribute expertise and enthusiasm to elevate the guest experience and contribute to the success of any forward-thinking team or organization. Experience
2019 - Present
Terrance & Outdoor Gardens, Times Square - Backserver
● Assisting front servers, host/hostess and management in clearing, cleaning and resetting tables according to seating plan
● Communicating with chefs and expo to maintain organization and meet immediate member needs
● Keeping service areas and bar stocked at all times
● Running food from expo line to tables and bar
2017-2019
Louis Vuitton, 5th Ave 57th Street Flagship Store, - Doorman
● Provide courtesy services such as opening and closing doors.
● Screening visitors and accepting packages.
● Protecting premises and assets by preventing, deterring, detecting and disrupting illegal / unauthorized activities
2
Early 2016- Sep 2017
Breslin Bar & Dining Room, 16W 29 Broadway- Busser & Food Runner,
● Removing used plates, glasses, cutlery and napkins from tables after diners are done eating
● Handling cleaning of the dining area
● Bringing out meal orders if waitstaff are busy
● Refilling paper napkins, salt and pepper shakers and any other depleted condiments on the dining table
Early 2015- 2016
Jacques Brasserie,3rd Ave - Bussser
● Removing used plates, glasses, cutlery and napkins from tables after diners are done eating
● Handling cleaning of the dining area
Education
Hillcrest High School- Diploma
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