Customer Service Representative

Soraya Dary

**** *. ******** ***. #*, Chicago, IL 60659

773-***-****] ****.******@*****.***

PROFESSIONAL EXPERIENCE

Customer Service Representative] Apr 2018 – Oct 2018

Gerflor USA, Bensenville, IL

Provided exceptional customer service by answering customer inquiries and resolving issues in a calm and professional manner

Recommended products and substitute products based on customers’ needs

Accurately processed all transactions product orders, returns, bills of lading, and invoices

Obtained and recorded accurate information regarding production and ship dates

Provided suggestions to improve department systems and procedures

Buyer/Scheduler – Material & Logistics – Mar 2016 – Apr 2016

Alfa Laval, Wood Dale, IL

Managed cycle counts on steel commodities and managed inventory

Read and analyzed charts, work orders, production schedules, and other reports to determine production requirements and evaluate production estimates and outputs

Coordinated schedules, assignments, and production sequences to meet production goals

Conferred with other supervisors to coordinate operations within and between departments

Liaised with vendors to ensure accurate and timely delivery

Production & Inventory Clerk] Apr 2011 – Nov 2015

Protectoseal Co., Bensenville, IL

Developed daily shipping, receiving, and expedite reports

Utilized Asante (EPR system) software to manage inventory

Generated workload orders, job order packets, and other relevant documents

Buyer/Expediter] Feb 2002 – Feb 2010

Bell & Howell, Wheeling, IL

Responsible for purchasing consumables for the facility

Ran MRP, documented shortages, and negotiated with vendors

Created purchase order routing including blueprints

Expedited orders for Kanban such as Zebra Printers and labels for sorting machine parts

EDUCATION

Senn High School, Chicago, IL ] 1984

KEY SKILLS

Multilingual in English, Thai, and Lao (fluent in speaking, reading, and writing)

Soraya Dary

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Proficient in IBM Manufacturing Support Series II, IFS, Avanti, SAP, and blueprint reading

Excellent customer service skills + ERP System, Entry Level, AS400

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