Account Manager Automation Engineer

Khalid M Yahya

*** ******* **, ****, **. *****

919-***-****. *******@*****.***

I am a natural leader who undertakes complex assignments, capable of working in a fast-paced setting, meeting tight deadlines, and delivering positive outcomes. I perform technical and practical knowledge in cloud software and enterprise systems. I work methodically, independently, and with cross teams and organizations. I’m seeking a role that will allow me to build upon my experiences and skills. Skills / Professional Profile

IBM Cloudpak, RHOCP, Common Services, Bedrock.

Certified Web Sphere Sales Professional.

Certified Genesys Routing Engineer.

Certified Business Processing Modeler.

Systems analysis, design and architect.

IT Service Management (ITSM) based on ITIL best practices. Experience:

IBM Corporation

Technical Account Manager 2021 – current

• Working in container-based technologies like Docker, Kubernetes and OpenShift.

• Developing Ansible playbooks for automatic deployment and configuration of RHEL servers for test and prod environments.

• Handle internal and external customer escalations for high-profile customers and cases.

• IBM Hybrid cloud automation engineer supporting IBM foundational services products adopted for IBM Cloud Paks serving containerized software solutions.

• Integrated Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments.

• Engage in direct customer facing issues by providing product support and solutions for healthcare, finance, energy, and public sectors.

• Provided cloud technical solution support for IBM Cloud Pak System (PureApplication System) and IBM’s hybrid cloud application platform and patterns.

• Guide in resolution of Event Streams issue for government sector, reinstating project and license revenue.

IBM License Metric tool - Asset Management 2006 – 2021

• Supported and maintained an inventory of the PVU based software deployed for Full Capacity or Virtualization (Sub-) Capacity environment.

• Managed, tracked, and helped customer to manually calculate the virtual capacity worksheet for their environment. This also helped customer to maintain compliance. Genesys Telecommunications

Services Delivery Manager 2001 – 2005

• Developed and delivered solutions, plan, architect, and design, and implement technology solutions for enterprise-wide heterogeneous IT environments to meet business requirements.

• Change and configuration management, service level and problem management, capacity and performance management, cost and risk management, etc.

• Developed internal methodologies and processes to support and lead business requirements and solutions.

• Close collaboration with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources.

• Implementation of the project plan, along with careful controls to stay on the "critical path", that is, to ensure the plan is being managed according to plan. Software Engineer 1998 – 2001

• Tested software packages for Y2K compliance.

• Assisted users in developing Y2K test criteria for testing their unique applications.

• Planned and documented deployment strategies for distributing desktop applications.

• Provided post-deployment support and problem resolution.

• Performed data analyses and conversions.

• Researched and evaluated replacement software required to satisfy specific business needs.

• Analyzed, Evaluated, and assessed IT Control Gaps in accordance with COBIT and COSO framework.

• Verified that the information system controls comply with the Sarbanes Oxley section 404 Act.

• Met with IT Administrators and Business Users to validate that adequate IT Controls exists.

• Reviewed critical IT infrastructure elements, which includes servers, clients, routers, firewalls, and operating systems.

Education and Certifications:

BS (Electrical Engineering)

BA (Economics and Int. Relations)

CGE (Certified Genesys Engineer.)

HPC (Certification in Bio-Informatics, PERL and Linux) Tivoli Framework Certification

Certificate in Public Health, UNC-Chapel Hill

References:

Available upon request.

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