Customer Service Experience

Work Experience

Brow Arch Expert

Ulta Beauty (Benefit Cosmetics) - Eden Prairie, MN June 2018 - Present

Performed short services such as facial waxing and eyebrow tinting

Maintained State Board compliant areas and ensured that safety, sanitation, and hygienic procedures were being followed

Demonstrated a strong sense of personal ownership of work by making and exceeding the goals set for brow services

Provided expert-level customer experience through the use of product knowledge and make-up application

Provided training to associates so they can help drive Benefit sales

Created and maintained a partnership with prestige consultants and salon professionals to promote teamwork and a high level of customer care

Assisted in all in-store operational processes

Hairstylist/Cosmetologist

Great Clips - Rogers, MN February 2016 - January 2018

Delivered superior customer service and retained clientele through exceptional work and friendly demeanor

Greeted customers and guided them through the check-in process while also providing a detailed consultation

Counted the till and closed the store at the end of the day

Key Holder

The Cosmetics Company Store - Albertville, MN May 2011 - August 2016

Utilized prior trainings and product knowledge to provide the best solutions for the needs of the guest and to drive sales

Maintained a high level of cleanliness so guests would have an easier time finding products

Researched trends and the latest brand-related products

Reconciled registers

Opened and closed the store

Education

Bachelor's in Cosmetology

Minnesota School of Cosmetology

Plymouth, MN

April 2014 - June 2015

Certifications and Licenses

Cosmetology License

Skills

• Hair coloring

• Guest Services

• Retail Sales

• Makeup Application

• Hair Styling

• Front Desk

• Cash Handling

• Cleaning Experience

• Assistant Manager Experience

• Body Waxing

• Nail Care

• Inventory Control

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