Customer Service Front Desk
Resume:
YAYA
TORRES
*******@*****.***
Munster, IN 46321
SKILLS
Customer Focus
Data Entry
Work Planning and Prioritization
Relationship Building
Solution Oriented Professional
Skilled Collaborator
EDUCATION
Purdue University
Hammond, IN • 05/2005
Bachelor of Arts: Liberal Arts and
Social Sciences
Purdue University
Hammond, IN • 05/2002
Associate of Science: Business
LANGUAGES
Spanish
Native/Bilingual
ADDITIONAL INFORMATION
Chair, Ernest R. Elliott PTO Walk to
Stay Fit Annual Fundraiser from 2018 –
2023.
PROFESSIONAL SUMMARY
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices.
WORK HISTORY
Munster Park & Recreation - Keenager Program Ambassador Munster, IN • 01/2024 - Current
● Deliver exceptional service to program participants, ensuring efficient and accurate transactions while fostering positive interactions through friendly approach.
● Oversee lending library, enhancing program offerings, and promoting inclusivity.
● Contribute to success and welcoming atmosphere of program through dedication and positive interactions.
Career Break - Family Sabbatical
Munster, IN • 07/2023 - 12/2023
● Took intentional pause to care for foster children, manage household activities, coordinate appointments and foster supportive environment
● Enhanced skills in organization, communication, and empathy through this experience.
Start Early - Training Institute Coordinator
Hammond, IN • 04/2007 - 07/2023
● Provided operational support to Illinois Parents as Teachers State Office, ensuring smooth program execution
● Developed and managed online user guide for client training on accessing Learning Management System (LMS)
● Generated customized reports for funders and training recipients, boosting stakeholder engagement
● Served as primary liaison for training audience, ensuring high customer satisfaction and facilitating professional development experiences
● Collaborated on system optimization, registrar duties oversight, and led communication initiatives.
Back of the Yards Neighborhood Council - Employment Resource Specialist Chicago • 07/2005 - 04/2007
● Supported President and CEO Established local vendor partnerships
● Facilitated community relations
● Implemented Employment Assistance Program
● Managed multimedia communications for brand promotion. Purdue University Northwest (Calumet) - Student Account Specialist Hammond • 10/1999 - 07/2005
● Processed payments, managed documents, and supported departments
(Financial Aid, Admissions, Registrar).
● Provided Spanish translation and interpretation services.
● Maintained accurate financial data.
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