Customer Service Security Officer

VIRGINIA PARDUN

Cell phone: 509-***-****· Email: *****************@*****.***

QUALIFICATIONS

9+ years’ experience in customer service in person and on telephone with excellent reviews.

Excellent skills in greeting customers and patrons to ensure high level of customer satisfaction.

Adept at reading source documents and entering data in specific data fields using keyboards.

Schedule space or equipment for special programs and prepare lists of participants.

Ability to keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Microsoft Word, Outlook, Calendar, Excel, and PowerPoint

Languages: English, Conversational Spanish

EMPLOYMENT

Security Officer, Allied security 4/28/23 - Present

Patrol industrial/commercial premises to prevent /detect signs of intrusion and ensure security of doors.

Write reports of daily activities and irregularities, such as equipment or property damage and theft.

Circulate among visitors, patrons, or employees to preserve order and protect property.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises

Director of Marketing and Sales, Rachel's Music Box 01/2017 – 04-2020

Recruit potential clients to sign up and schedule music lessons.

Direct events for clients and coordinate concerts and times and dates.

Caregiver, In Home Care 01/2016 – 06/2023

Maintained records of patient care, condition, progress, and problems to report to supervisor.

Provided patients with help moving in and out of beds, baths, wheelchairs, dressing and grooming.

Cared for patients by changing bed linens, washing, and ironing laundry, and cleaning.

Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert.

Home Agent, 1nw contact 05/2014 – 10/2016

Answered incoming calls for customers with Medicare with sensitive and confidential information.

Confer with customers by telephone to provide information about the product.

Take and enter orders, cancel accounts, and obtain details of complaints.

Customer Care, Direct TV 12/2011- 05/2014

Answered incoming calls from new customers inquiring about DirecTV.

Addressed each customer’s different needs, in a fast-paced environment.

Averaging 37 calls per shift with approximately 11-19 sales each shift.

EDUCATION

Criminal Justice Courses, Penn Foster College

Diploma, Sanger High School

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