Customer Service Representative
Resume:
LAURA WEDEKING
***D Harwell
Abilene, TX *****
*****************.**@*****.***
SUMMARY OF QUALIFICATIONS
· Excellent verbal and written communication skills
· Strong customer service skills
· Great with technology- online and at learning new software programs · Remarkable organizational skills, detailed oriented · Proficient in Microsoft Office
· 10-key calculator
Clack Middle School
Clerical, Sept 23-present
Make copies and laminate for staff, work in front office when needed, sign students in and out
Clark Nissan
Cashier, May 22-Sept 23
Greeted customers, took customer payments, balanced drawer at EOD, stocked snacks and drinks.
Performant Technologies
Customer Service rep. Sept 2018-April 2021
Processed student applications for PHEAA Student Loan Forgiveness
Made phone calls to employer for accurate information
Made monthly quotas
BBVA Compass, San Angelo TX
Senior Branch Associate, Jan 2012-Sept 18
Efficiently process all teller transactions
Balance cash drawer daily and accurately
Sell credit card products
Set and achieve weekly, monthly, and quarterly sales goal
Communicate with customers via email and phone
Direct customers to appropriate department as needed
Stay current with all compliance via computer training
Walmart, Stamford TX
Customer Service Representative, Oct 2008-Oct 2012
Processed returns
Audited cash drawers of cashiers
Answered phones and directed customers to appropriate departments · Resolved customer problems
Escalated issues to Store Manager when necessary
Charter Communication, Stamford TX
Customer Service Representative, Nov 1997-Feb 2004
Office Manager, March 2004-Jan 2007
Took customer orders
Generated work orders for service technicians
Sent service calls to technicians
Answered phones and solved all customer issues
Balanced cash drawer
Received customer payments and credited accounts
Contact this candidate