Customer Service Technical Support

Shaqueta WEBB

318-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player

with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to

maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process

optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships,

cultivating partnerships and growing businesses.

SKILLS

Creative Problem Solving First-Tier Technical Support

Customer Service Administrative and Office Support

Microsoft Office Suit Customer Complaint Resolution

Promoting Brand and Company Identity Benefits Determination

Call Volume and Quality Metrics Outstanding Communication Skills

WORK HISTORY

Interview Examiner, 06/2022 - Current

Quest Diagnostics – Shreveport, LA

Answered incoming phone calls to articulate product value to prospective customers and support current

policyholders.

Assisted customers with completing insurance documents to avoid missed information.

Liaised with insurance carriers to resolve billing errors and discrepancies.

Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

Provided primary customer support to internal and external customers.

Nutritional Service Assistant, 05/2019 - 05/2022

UT Southwestern Medical Center

Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and

balanced meals to patients.

Worked with customers to understand needs and provide excellent service.

Planned, directed and monitored clinical functions of dietetic staff.

Maximized quality assurance by completing frequent line checks.

Increased kitchen efficiency 75% by streamlining processes, reducing waste and mentoring team

members on proper procedures.

Customer Service Representative, 01/2016 - 06/2021

Teleperformance

Resolved concerns with products or services to help with retention and drive sales.

Responded to customer comments and questions via LiveChat during shifts.

Answered over 75 calls per shift to meet fast-paced call center demands.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Educated customers on current promotions, upgrades or new offerings available under current plan.

EDUCATION

High School Diploma

Huntington High School - Shreveport, LA

Associate of Applied Science: Dialysis Technology, 2015

Southern University At Shreveport - Shreveport, LA

Willing to relocate: Anywhere

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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