It Support Information Technology
Resume:
Sensitivity - Operational
Johane Karel Malaza
INFORMATION TECHNOLOGY SPECIALIST
OBJECTIVE
I want to keep myself relevant in the tech field, take preventative measures, bring innovative solutions and also do technical analysis. I want to introduce information systems that will integrate different business divisions and segments.The purpose is to make work easier for the business employees and also ensure smooth business operations. CONTACT
******.******.**@*****.***
******.*********@*****.***
(3) Johane (Karel)
8362 Karly maxy street
Ivory Park ext8
TEMBISA
EXPERIENCE
IT SUPPORT TECHNICIAN
2022 NOV-PRESENT
Motus Aftermarkets Parts
• AD management
• Assist with One tier support calls logged on ticket system
• Assist with 2nd line support tickets.
• Password reset, computers management etc.
• Log calls with 3rd party/service provider
• Provide support to users remotely
• VC & VIP support
• Printer setup and configurations (different models)
• LAN troubleshooting and setup(trace point to the switch, traceroute and ping when site experiences high latency/dropping packets)
• IP/DHCP/DNS,firewall knowledge
• MS office 365 support (OneDrive and SharePoint) and windows 10 and 11.
• Configure and setup FTP program.
• Participate in assigned projects.
• Setup and configure VPN and other software
• used.
• On board new user with PC setup and workstation setup.
• Take preventative measures on possible issues/trend
• Resolve desktop related issues like trust relationships lost,Group policies related issues,windows 11 patch security logs issues and full memory and disk storage.
IT SUPPORT TECHNICIAN INTERN
2021 OCT-2022 NOV
Motus Aftermarkets Parts
• AD management
• Password reset, user creation, computers management etc.
• Log calls with 3rd party/service provider
ABOUT ME
I have very strong passion for
Information Technology, I put all my
energy and dedication to always win
competing with myself as I keep wanting
to reach levels beyond current one. I
have strong experience in IT support (1st
and 2nd line support), strong knowledge
of C#, SQL, and cloud computing as I got
a Microsoft Azure certificate. I still apply
the knowledge acquired during my IT
Degree, Ei Cyber security, Information
systems, DB systems, Networking and
many more.
Male-1997/09/11
EDUCATION
Richfield Graduate Institute
Bachelor of science in Information
Technology
2016-2019
Tshimologong/JCSE (Wits university)
UX/UI
2018
Phomolong secondary
Matric
2015
SKILLS
Azure (cloud computing)
API Basic knowledge
SharePoint
Sensitivity - Operational
• Assist users remotely through TeamViewer and Any desk.
• MS office 365 support (OneDrive and SharePoint) and windows 10 and 11.
• Configure and setup FTP program.
• Participate in assigned projects.
• Printer setup and configurations (different models)
• LAN troubleshooting and setup.
IT LEARNER
2019-2020
Motswako office solutions
• A+, N+ courses and practicals
• Soft skills and server exposure (Raid configs and Printer setup, configuration, and installation.
• PC refurbishment
• Load Windows OS to PCs
• Create OS images using Acronis.
• Use VM to deploy OS.
• Windows xp,7,8,10
• Research
• Network subnetting
• Data cleansing printer HDD/SSD
Research
Software & servers’ knowledge
SQL
MS office 365
SOFTWARE SKILLS
just-In-Mind
visual studio
prof wiz
Excel
Packet trace
SSMS
Advanced IP
LANGUAGES
English
Isizulu
Sesotho
Tsonga
CERTIFICATION
Microsoft Azure Fundamentals
(Az900)
REFERENCES
Siyabonga Jele-IT support team lead
Collen Masimola-Senior IT support
Technician
Welcome Mkhonto-Senior data
engineer
Contact this candidate