Customer Service Relations

PROFESSIONAL

SUMMARY

Responsible Cashier proficient in handling money, restocking merchandise

and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

SKILLS

Sweeping and Mopping

Cooperative Attitude

Customer Relations

Waiting Tables

Basic Math Functions

Cashier Abilities

Answering Customer Questions

Billing and Payment Processing

Customer Assistance

Speaking Clearly

Schedule Optimization

Analytical Thinking

Microsoft Word

WORK HISTORY

TurboTax / FoundEver - Miami / 09.2023 - 04.2024

Skilled at working independently and collaboratively in team environment. Self-motivated, with strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in teams setting, providing support and guidance. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.

Increased customer satisfaction by addressing and resolving complaints in timely manner.

Enhanced company reputation by providing exceptional customer service and support.

Managed about 35 incoming calls, emails, and faxes per day. Front of House Team Member / Avery Miller - Greenville,MS / 12.2022 - 10.2023

Established welcoming atmosphere by greeting each guest warmly. Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Helped guests at tables when in need of assistance. Trained new staff in front-of-house procedures, customer relations, and cleaning.

Reset tables between guests by restocking low items and wiping down KORTNEE HEMPHILL

*****************@*****.*** 662-***-**** Greenville, United States 38701 WWW: Bold Profile surfaces.

Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Cashier, Hostess, Waitress and Lead / Freddie BBQ - Greenville, MS / 01.2021 - 05.2023

Managed event contracts, estimates, event profiles and post-event summaries.

Collaborated with kitchen to inform customers of wait times and answer questions about food.

Reviewed weekly sales ads and monitored price changes. Answered customer questions about hours, seating and menu information.

Restocked and organized merchandise in front lanes. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.

Assessed large restaurant and lounge according to state and federal cleanliness standards.

Customer Service Cashier / Katie Kitchen - Greenville, MS / 03.2019 - 12.2021

Resolved customer complaints and maintained clean and tidy checkout area.

Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store. Maintained customer satisfaction with quick and professional handling of product returns.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Counted money in drawers at beginning and end of each shift. Maintained reports of transactions and greeted customers when entering and leaving establishment.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

EDUCATION

King Court Christian Academy - Greenville, MS / Expected in 05.2024 No Degree: Basic Course

Awarded National Honors Junior Society

Honor Roll (K-12 grade)

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