Customer Service Data Entry
Resume:
Monica F. Romero-Salas
Albuquerque, NM *****
*********@*****.***
I am a highly intelligent, results oriented individual and have 40 years of supervisory/management experience and 42 years of administrative/clerical/customer service experience. I possess excellent oral and written communication skills, am bilingual, work extremely well with little or no supervision as well as within a team environment. I will be a tremendous asset to your organization.
Work Experience
Customer Service Representative
The Siegel Group/Siegel Select Suites
November 2022- September 2023
●Front line representative for the property
●Addressed rental and maintenance needs as well as other issues/concerns
●Answered the telephone in an immediate fashion
●Performed opening and closing procedures
●Conducted needed room inspections
311 Community Contact Center Agent I
City of Albuquerque
June 2016-December 2021
●Answered incoming non-emergency call center requests
●Operated a computer terminal to provide detailed, accurate and verified information to citizens, businesses and City of Albuquerque employees
●Performed data entry duties pertaining to calls received
●Participated as a primary member of both the Employee Celebration and Lending Hands Committees
Clerk/Manager
Bimbo Bakeries Bakery Outlet
August 2012-May 2016
●Responsible for performing opening and closing procedures
●Greeting customers, answering the telephone
●Primary function was to ensure that my employees and I were attending to our customers’ needs in a prompt, efficient manner
●Ensured that customer service goals and standards were maintained, and superior customer service was delivered at all times
●Maintained all facets of self-initiated merchandising procedures
In-Store Representative
News America Marketing
February 2010-May 2015
●Responsible for completing multiple advertising and merchandising programs
●Communicated competitor trends and issues with area manager
●Attended scheduled monthly training meetings and individual training meetings
Skills
●Microsoft Windows
●Customer Service
●Management Administrative Experience
●Data Entry/Data Analysis
●Project Management Email Marketing
Education
●High School Diploma- Albuquerque Evening High School-Albuquerque, NM
Professional Certifications
●Costco University-Diploma
●Disney Institute-Quality Customer Service
●Quality New Mexico-Malcolm Baldrige Principles of Excellence
●Dale Carnegie-Leadership
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