Customer Service Support Specialist

Alexa Mutch

Charleston, SC 603-***-**** ***********@*****.***

Reliable and detail-oriented Support group specialist with three plus years experience in customer service. Fully versed in inventory processes and brings excellent communication skills. Seeking a position to utilize my skills and education that has potential for growth.

EXPERIENCE

Atlas Travel Marlborough, MA November 2023 - Present

Support Agent

•Proficient in managing the end-to-end invoicing process for clients, ensuring accurate and timely billing

•Subject matter expert for the new application; responsible for training employees and management, ensuring proficient usage across the organization

•Conducts thorough monthly audits of credit card statements to ensure accuracy and compliance with company policies

Grand Circle Corporation Boston, MA December 2021 – November 2023

Help Group Associate

•Assisting support specialists with difficult questions they have while preforming maintenance on a reservation

•Support sales agents with inventory and any questions they may have while booking a new reservation

•Evaluate and ensure profitability by managing available inventory and allocating customers accordingly

•Work directly with partners worldwide to resolve a diverse array of organizational and customer issues

•Perform finance adjustments to correct inaccuracies or price protect customers

Travel Support Specialist January 2020 – December 2021

•Handle service calls to make reservation changes, educate travelers on tour itineraries, country policies, process payments and respond to customer inquires

•Advise, book, and make changes to airline reservations using a code based system

•Proactively worked to prevent future client issue through attention to detail and a high level of customer service when working through client’s current issue

•Continuously chosen to participate in new processes or new support functions before being implemented to the whole Customer Support Team

•Achieve multiple monthly goals

•Work independently while also still working with a team

•Demonstrate the ability to balance company values in key result areas

Sun and Surf York, ME October 2018 – January 2020

Server Professional/ Front of House Manager

EDUCATION

Robert Morris University Moon Township, PA May 2018

Bachelor of Science in Business Administration

Concentration in Hospitality and Tourism Management

SKILLS & CERITIFICATIONS

•Customer service • Microsoft Office Suite

•Amadeus • Talent Acquisition Certificate

•Ability to multi-task • POS terminals

•Consistently attaining performance goals • Time management

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