Customer Service Agent

Danielle (Dani) L. Stewart

*** * ****** ***

Elgin, IL 60123

Phone: 224-***-****

***************@*****.***

I am seeking an opportunity to utilize my skills to enhance a dynamic corporation. Experienced and exceptionally proficient and professional customer service, as well as managerial skills within the abundant global marketplace. Key qualifications include:

Global Account Coordinator for large key accounts

Outstanding communication and organizational skills, as praised by customers and internal management teams

Strong ability to achieve objectives, in turn growing accounts and company profitability

Rate negotiation between steamship lines, trucking companies, and other transportation related entities

A/R and A/P Management

Extensive working knowledge of computer applications such as Cargo Wise, AS400, Microsoft Word & Excel

Served as an extension of each customer I have represented to ensure the best quality service available. Experience

8/2023 to Present BDG International – Elgin IL – Ocean Export Customer Service Agent

Coordinate shipments for an array of customers and commodities

Responsible for FCL/LCL Quotations

Provide bookings, dispatching truckers based on shipper requirements

Shipment updates as needed and customer communication

Export documentation for all lanes

3/2020 to 8/2023 MidAmerica Overseas, Itasca, IL – Ocean Export Customer Service Agent

Coordinator for a large food, beverage and fragrance corporation

Responsible for Ocean bookings LCL/FCL, trucker coordination, documentation, tracking/tracing

Manage shipments from booking through to export documentation and destination prealert

Ensure all movements, deviations, delays are communicated timely to both customer and destination to exceed customer expectations

Ocean LCL/FCL quotations

Trucker quotations including pick up, line haul/OTR and trans loading

Guarantee strong team communication and support ensuring customer requirements are achieved 4/2017 to 3/2020 Agility Logistics, Bensenville, IL – Customer Support Lead for Global Accounts

Customer service representative for large chemicals century account

Ensure customer requests are fulfilled timely to maintain excellent communication and key updates

Hazardous Certified in 2017

Coordinate customer shipments from booking through to export documentation and destination prealert

Track and Trace cargo to ensure full updates are provided to surpass the customer’s requirements

Training new hires to acclimate them to the customer’s requirements and Agility’s structure 2/1997 to 12/2016 CEVA Logistics, Elk Grove Village, IL

Accomplished Global Account Coordinator for large century accounts

Developed the management, coordination of air & ocean - import, export, and foreign to foreign shipments

Quotations for all services provided

Ocean Export Supervisor, providing responsible management for a staff of 8 and maintaining control of all department activities in coordination with the export manager.

Ocean Gateway Supervisor for a staff of 4, orchestrating North America LCL consolidation cargo containers

Knowledge of full container, over-dimensional, consolidation and agent routed cargo

Implemented the organizational structure of the ocean export department to ensure excellent customer service and profitability

1993 to 1995 LEP Profit International, Bensenville IL 1990 to 1993 Fritz Companies, Bensenville IL

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