Customer Service Real Estate

Brenda A. Sachs

**************@*****.*** Cell: 443-***-****

**** ****** ***, **** ****, Myrtle Beach, SC 29572

SUMMARY

Loan Support Analyst / Account Manager / Assistant Branch Manager with expertise in banking, administration, accounting, customer service and support. Provided accounts payable, accounts receivable, reconciliation and cash management to ensure the timely and accurate needs of customers were met. Served as point person while establishing relationships and resolving issues efficiently with customers.

PROFESSIONAL EXPERIENCE

SHORE UNITED BANK N.A. / SEVERN SAVINGS BANK FEB-2014 TO PRESENT

ANNAPOLIS, MD

ANALYST 1 / COMMERCIAL REAL ESTATE DEPT.

RESPONSIBLE FOR COMPLETING LOAN FILES, REVIEW OF LOAN DOCUMENTS AND ALL ITEMS PERTAINING TO PROCESSING LOAN CLOSINGS WITHIN COMMERCIAL LENDING REAL ESTATE

DEPARTMENT. WORK WITH BOTH INTERNAL/EXTERNAL CLIENTS ON A DAILY BASIS.

COLLECTIONS SPECIALIST

REVIEWED DAILY DELINQUENCY REPORT AND CONTACTED (EMAIL/PHONE) BOROWERS AND HELPED THEM WITH PAYMENT ARRANGEMENTS. POSTED PAYMENTS TO GENERAL LEDGER FOR PROCESSING. ALSO, MAILED MONTHLY INVOICE(S) TO BORROWERS, AND PROVIDED REPORTS ON A MONTHLY BASIS.

LOAN PROCESSING LOAN MORTGAGE ASST

ASSITED LOAN PROCESSING REPS WITH OBTAINING DOCUMENTS NEEDED FOR LOAN PREPARATIONS, FLOOD CERTS, INSURANCE DOCS, LOAN DISCLOSURE DOCS, ETC.

PROCESSED DEAD FILE AUDIT FOR LOANS DENIED,WITHDRAWN/CANCELLED OR DENIED. MAILED ADVERSE ACTION LETTERS TO BOPRROWER(S) DENIED.

CURRENTLY, I HANDLE CONSTRUCTION LOAN EXTENSIONS FOR SHORE UNITED BANK.

PULL REPORT FOR THOSE LOAN MATURING, CONTACT LOAN OFFICER(S) AND MAKE THEM AWARE OF LOAN MATURING, THOSE THAT NEED EXTENDING I PROCESS THE REQUEST, SEND IT TO LOAN OFFICER FOR REVIEW, THEN ONTO CREDIT OFFICER FOR APPROVAL. ONCE I RECEIVE THE SIGNED APPROVAL, I CREATE THE EXTENSION AGREEMENT AND SEND TO BORROWERS) TO SIGN. ONCE THE SIGNED DOC IS RETURNED

I PROCESS THE AGREEMENT AND SENT TO BOOKING.

Brenda A. Sachs Page Two

PNC BANK, N.A. APRIL 2011-FEB-2014

Commercial Loan Real Estate / Loan Administrator

Responsible for assigned portfolio of clients within the Real Estate Construction Loan Department, providing administrative servicing to both internal / external clients while providing excellent customer service.

Review loan documentation pertaining to loan extensions/modifications, closings and all pertinent documentation as needed within guidelines of credit approval(s).

Work closely with Relationship Manager(s) and clients, to ensure documents are prepared, reviewed and processed in a timely manner.

Responsible for the processing customer advance(s), payments and issuance of Letter of Credits

Work closely with internal departments to ensure customer issues are addressed and resolved within a timely manner.

Provided issues resolution for both internal/external customer’s along with collection of past due accounts, administrative reporting and accounts receivable processing.

Maintained timely reporting of all inbound/outbound client calls to track customer issues within account portfolio.

Maintained accurate and timely reporting of inbound / outbound client calls related to service quality to track issues that arose and how they were resolved. Addresed all customer issues within 24 hours.

EDUCATION

Certificate, Business program, Anne Arundel Community College, Arnold, MD

Diploma, Lansdowne High School, Lansdowne, MD

SKILLS

Mortgagebot

CRM (Customer Relationship Management) database

Doc Magic

MS Office

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PROFESVINGS BANKSIONAL DEVELOPMENT

Shore United Bank N.A. / Severn Savings Bank

Fundmemtal rules for Computer Privacy

Customer Service Processing

Computer Phishing, Fraud

Mortgagebot Training

PNC Bank University Seminars, 2011-2014

Fundamentals of Time Management

Client Privacy Training

ACBS System Training

Business Writing

*Previous Banking experience with:

Citizens Natl, Bank

Provident Bank of Bank of Maryland

References: Tracie Riley

VP Mortgage Servicing

Shore United Bank

410-***-**** (p)

******.*****@***************.***

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