Customer Service Information Technology

INFORMATION TECHNOLOGY CUSTOMER SERVICE PROFESSIONAL DRIVER

PROFESSIONAL SUMMARY

Customer service professional transitioning into the IT field with 5 years of experience servicing Specializing in conflict resolution. trouble shooting and problem solving. Excellent analytical thinking, research, and time management. Exceeded company standards by leading company in monthly metric evaluation. Seeking entry into the IT industry utilizing customer service background and IT training compiled over the past 7 months.

IT SUMMARY SYNOPSIS

Systems: Windows 7/8/10, Mac OS X, iOS, DNS & DHCP, Network, Physical & Logical Security, Network Standards &

Protocols, IPS/IDS Intrusion Prevention System & Intrusion Detection System

Hardware: Disassemble & Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, &

Processors, multi-line phone systems, POS Systems

Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing, MS Office

PROFESSIONAL SUMMARY

CHARTER COMMUNICATIONS • Dublin, OH

Customer Service (Collections Specialist) November 2023 – Present

Actively and consistently support all company efforts to simplify and enhance the customer experience by communicating with customers and assisting with their questions and/or concerns

Take action based on transaction characteristics as appropriate and necessary while demonstrating friendliness and professionalism when dealing with customers

Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies

Answer inquiries for customers calling in regarding their unpaid debt with one call resolutions

PENSKE • Columbus, OH

Driver November 2020 – August 2023

Provided communication with dispatches and multiple shareholders both verbally and written

Route planning use advanced GPS to organize fleet and track route progression

Kept daily logs and pre-trip inspections on every truck I drove

Adhered to State, local and federal regulations issued by Department of Transportation

SEARS ROEBUCK & CO. • Columbus, OH

Customer Service Representative July 2013 – November 2016

Responded to inbound customer telephone and email inquiries regarding advertising products and/or services

Effectively comprehended instructions, provided quick correspondence to customers, and asked clarifying questions to ensure understanding of customers

Conducted business over the telephone in a professional manner and in a team environment

Handled issues from customers and provided same call resolutions, worked with various internal departments and external affiliated websites and companies to bring resolution to customer concerns

BROWN VAN & STORAGE • Columbus, OH

Laborer March 1997 – May 2013

Organized, managed, and moved inventory weighing between 50-100lbs from truck to different locations

Worked in a team environment and communicated effectively to arrange products without damage

Strived in a continuously changing environment to meet company shipping and receiving needs

Trained new hires as required per management request

EDUCATION

MyComputerCareer / Information Technology Security Administration

Certifications proceeding: CompTIA: A+, Network+, Security+; Linux and Microsoft Azure (AZ-900) Fundamentals, and Microsoft Azure (SC-900) Authentication and Security

Professional Driver:

Class License B, Straight Truck Experience.

Cosmetology – Barber Certification

Ohio State College of Barber Styling • Columbus, OH

Graduation • March 2010

General Education – High School Diploma

Warren G. Harding High School • Warren, OH

Graduate

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