Los Angeles Program Director

DAVID M. RICHARDSON, PhD, CCHP, COOP, HSA

Los Angeles, CA • 310-***-**** • *******************@*****.***

INNOVATIVE LEADER

Successful Leadership Experiences

Coalition for Responsible Community Development, Los Angeles, CA Jan 2022 – Jan 2023 Program Director

●Oversaw all aspects of CRCD's justice-involved programs managing a team of seven staff members and collaborating with community partners.

●Developed and implemented program policies and procedures in accordance with best practices and regulatory requirements.

●Designed and executed comprehensive program evaluations to measure outcomes and effectiveness, utilizing data-driven insights to make informed decisions.

●Lead program development initiatives, including the creation of new services and partnerships to address emerging needs in justice-involved cohorts.

●Fostered a supportive and inclusive environment for program participants, providing counseling, resources, and referrals to support their successful integration into their communities.

●Represented the organization at community meetings, conferences, and events to advocate for the needs of justice-involved individuals and promote awareness of program initiatives.

●Increased program enrollment by 17% through targeted outreach efforts and strategic marketing campaigns.

●Achieved a modest reduction in recidivism rates among program participants through the implementation of evidence-based interventions and support services.

●Secured $7M in additional funding through successful grant writing and fundraising efforts, expanding program offerings, and enhancing participant outcomes.

Greater Los Angeles VA Medical Center, Los Angeles, CA Mar 2020 – Dec 2022

Interim Director

●Delivering fiscal and strategic leadership to a forensic-behavioral health program targeted to veterans, in secure, residential, and/or outpatient settings.

●Supervising the gathering, analysis, and organization of data related to reporting metrics to consistently deliver high-quality care with a patient-centered focus.

●Ensuring the best, most efficient utilization of government resources.

Richardson, Mosley, Richardson and Doyle, Playa Vista, CA Sep 2012 – May 2020

Managing Director

●Delivered targeted consulting and strategic guidance to medical, behavioral health, and social work services in Jails, Prisons, and other Correctional Facilities

●Ensured the best, most efficient utilization of company and client resources.

●Grew start-up into a boutique company with double-digit growth for the past 5 years.

Department of Homeland Security April 2016 - April 2018

Senior Training Specialist

●Conducted evidenced-based disaster management and leadership program training to FEMA staff during disaster deployments for fifteen natural disaster events.

●Leveraged expertise to ensure full alignment with the department of homeland security mission.

Phoenix Houses of California, Lake View Terrace, CA May 2014 - Sep 2016

Vice President of Corrections and Rehabilitation

●Functioned as Chief Administrator for fourteen secure facilities, working cooperatively with local management to attain the goals and objectives of a secure offender treatment facility.

●Improved cost-effectiveness by 22% as measured in annual budget savings.

●Used conflict resolution/mediation techniques to resolve complex executive-level issues.

●Mediated relationships between Phoenix Houses of California and state and local agencies, which led to the offer of a no-bid $6M contract.

●Achieved financial sustainability while furthering clinical objectives by optimizing resource use and implementing new service contracts.

California Correctional Health Care Services, Chowchilla, CA Feb 2013 - Nov 2013 Interim Health Program Manager III

●Developed and improved inmate dental program, which subsequently became the first health care program in the California state prison system relieved from court supervision.

●Leveraged communication and management techniques to resolve complex health delivery issues and program problems.

●Developed a comprehensive quality management process that ensured all clients had health care delivered in a manner that accommodated individual needs.

●Supervised the gathering, analysis, and organization of data related to reporting metrics to consistently deliver high-quality care with a patient-centered focus.

●Decreased attrition by 25% by employing best practices of personnel and fiscal management.

Kaiser Permanente, Fontana, CA March 2006 - April 2012

Health Care Ombudsman Mediator

●Assisted patients and physicians to resolve concerns about adverse outcomes, medical errors, physician-patient communication breakdown, and treatment dissatisfaction.

●Resolved 95% of cases successfully within 90 days and 99% within 120 days.

●Provided continuing education for nurses and physicians and other professional staff on topics of disclosing difficult information, expressing empathy, and restoring trust.

Charles R. Drew University of Medicine and Science April 2002 - March 2006 Administrative Director

●Executed a highly visible health/education program characterized by broad policy development.

●Directed centralized administrative and support services, including procurement, contract administration, billing, property management, and payroll.

●Formulated policies/procedures occurring in a highly charged political environment.

●Optimized financial resources use by consolidating division budgets.

●Engaged university and external stakeholders in the budget allocation process.

●Analyzed financial requirements, revenues and expenditures, projections, long-term capital project financing methods, and financing sources.

●Conceived, designed, and operated an alternative dispute resolution program.

●Facilitated resolution of faculty grievances.

EDUCATION

Georgia State University, Atlanta, GA Bachelor of Science, Psychology Loyola Marymount University, Los Angeles, CA Master Business Administration International University, Los Altos, CA Doctorate, Psychology

Loyola University, School of Law Los Angeles, CA Mediator Certificate

TECHNOLOGIES & CERTIFICATIONS

Technologies: Microsoft Suite

Certifications:

Certified Correctional Health Professional - National Commission on Correctional Health Care, Certified Mental Health Administrator - Association of Mental Health Administrators,

Certified Health Services Administrator - American Correctional Association,

Certified Organizational Ombudsman Practitioner - International Ombudsman Association,

Diplomate - American College of Health Care Executives

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