Customer Service Store Environment
Resume:
Laura Cerda
English and Spanish
Dynamic professional with a proven track record in customer service and sales expertise, notably at dicks sports good.
skills in pos system operations and teamwork, consistently achieving sales targets through exceptional customers engagement and product knowledge. Demonstrates strong problem-solving abilities and team leadership, contributing to significant improvements in store performance and customer satisfaction.
4416 SW 131 AVE
MIAMI
33175
***************@*****.***
Experience
Retail associative
Dicks sports good
12/2023 - Current
* Greeted customer and help out with products questions selection and purchases.
*Maintenance a clean and organized store environment, enhancing the overall shopping experience for customers.
* Helping customers complete purchas, location items, enjoying Rewards programs.
* Handling returns and exchange professionally, resolving customers issues while adhering to companies policy.
* Assisting to management investory leaves, Accurately processing shipments and restocking merchandise as needed.
*stocked merchandise, clearly labeling items and arranging according to size and colors.
*Engagement in friendly conversation with customers to better uncover individuals needs.
*Enhancing visual merchandise display by arranging products strategies attracting more customers to the store.
*Performed investory control such as counting and stocking merchandise.
* Greeted customer and Direct to request products.
*Contributed to stories cleanliness, ensuring aisle were free from clutter and hazards for shopping safety.
*Enhancing inventory by diligently organizing and maintaining stock-room shelves.
*Reduced out-of-stock situation with regular monitoring of products leaves on sales floor.
*Monitored inventory leaves in stocked rooms and alegred management to any discretion. This resume is made with Resume App
Linecook /prepcook/ sever
Vivos restaurant and Sport Bar
2/2022 - 8/2023
* Preparing multiply orders simultaneously during peak with high accuracy rate, maximum customers satisfaction and repeat business.
*Collaborated with team members to maintain a clean and safety working environment, adhering to health and safety guidances.
*Set up and prepare cooking and supplies and workstation during the opening and closing to Maxima productivity.
*Adapted quickly to new recipes and techniques, demonstrating versality and eagerness to learn from colleagues.
* Preparing and cooking full courses meals based on restaurants recipes and specifications.
* Preparing food items such as meats,poultry,and fish, or frying purposes.
* Changing and sanitizer cutting boards benches and surfaces between tasks to avoid cross-contamination.
*Upheld strict sanitation stender while preparing meals maintaining a clean workspace free of cross- contaminación risks.
* Checking food temperature regularly to verify properly cooking and safety.
* Plated and presented all dishes to match estabilidad restaurant standards.
*Increased kitchen productivity by keeping tools organized for easy access when needed.
*Supported head of Chef during a high- volume period by efficiently executing completing tasks with precision under pressure.
* Boosters employee morale through positive attitude willingness to assist others when needed.
*Maintenance well- stocked stations with supplies and spices for maximum productivity.
* Grill Meats and Seafoods to customers specifications.
* wrapped up and stored unused food in refrigerator to avoid spoiled.
*Followed restaurant stock Management schedule to monitor product freshness and rotate out old product.
* Assistance in inventory by Accurately traking supplies and places orders as needed.
* Preparing and cooking meals according and customers satisfy.
* servers and customer service waitress
* taking orders of customers and treating them with respect and manners.
* always saying thank you you're welcome have a great day with a great smile.
* bringing the bread and the water on the table and their menus and let them letting them know when they're ready to let you know when to order. And keeping up with your tables.
* always be friendly with a smile and always say if you need help with anything let me know. This resume is made with Resume App
Retail associative and merchandise associative
Macy's
4/2020 - 5/2021
*Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
* Handling cashier transaction efficiently while adhering to company cash Handling policies, ensuring accuracy in all financial exchanges.
* Built relationship with customers to encourage repeat business.
*Managed returns, exchange and refunds in accordance with stores policy.
* Preparing merchandise for sales floor by prices and tags.
*Helped customers and locations product and checked store systems for merchandise or for other sites.
*Rotated stock and restocks shelves to maintain product availability and store appearance.
*Accurately processed POS transaction, retuning coin, currency,payment card,and receipt of customers.
*Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
*Collaborated with my team members to improve overall store performance, sharing best practices, and offering support as needed.
* Boosted customers satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
*Solved customers challenges by offering relevant products and services.
* Assist of training new staff members on companies policy, product information and sales technology for a sealess onboarding experience.
*Minimizar waiting times for customers during peak hours, maintaining a high level of customers satisfaction.
*Achieving monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of customers satisfaction.
*Collaborated with team members to achieve monthly sales targets.
*stocked merchandise, clearly labeling and arranging according to size or color.
* Using in-stores system to locate inventory and place special orders for customers. Drive-thru cashier linecook
Wendy's
6/2022 - 2/2023
*Being friendly with your team members and your bosses always with a smile and with manners to each other and respect
* attend customer with respect and manners always saying thank you have a great day.
* getting orders by drive-thru and letting them know if they want something extra or on the side.
* everything you cook has to be updated with a tag name and date and when does expire everything has to be fresh and cook whatever falls on the floor has to throw in the garbage always keep your area clean and neat always washing your hands and putting a net over your head for consistently.
* always restock your station and clean the floor room and mop Always leave everything nicely and spotless This resume is made with Resume App
Doctor's office and Rehab Center
Santos Medical Center and Rehab
5/2019 - 1/2020
*Greeted incoming visitors and customer profession friendly and helpful assistant.
* Comforting appointments with the clients and updating clients recorded.
* Answers phone preparing an incoming calls to correct the office.
* Keep reception Area clean and neat to give visitors first impression.
*Resolved customers problems and complains.
* Supplies office efficiently by performing clerical task such as dates entering and photographing screens and fax documents.
* Providing client support to the company by employers by copy fax and filling out documents.
*Maintenanced visiting logs.
* Welcoming customers with a friendly Greeted answering customers questions and asking them if they need any help of finding their office to let you know.
Education
High School Graduated
Braddock Senior High School
2002 - 2005
High school diploma
Medical School
Genesis Vocation School
2023 - 2026
Licensed electrocardiograma LIC# 3805
This resume is made with Resume App
Skills
* Customer service
* Teamwork
*Porblem-Solving
*Teamwork and Collaboration
*Customer Assistant
*Cash Handleing
*Retail Sales
* Store Opening and Closing
*Customer Engagement
*Product Knowledge
*Store Maintenance
*Retail Store Operations
*POS System Operations
*Sales Expertise
*Stock Expertise
*Display Setup
*Order Processing
* Merchandise Display
* Truck Uploads
* Team Leadership
*Abilities to lift 40 pounds
*Teamwork Linecook and Prepcook
*sSever and Waitress and Cashier
* Bakery
* Doctor's Office
This resume is made with Resume App
Contact this candidate