Customer Service Team Members
Resume:
Anthony Fuller
Windsor Mill, MD *****
*******.*.******@*****.***
Motivated, focused, and award-winning professional with persistence and drive. Outstanding customer service.
Type 45WPM, excellent communication skills verbal and written. Proficient in Microsoft Word, PowerPoint, and Excel. Detail oriented and effective problem-solving skills. Good Analytical Skills with the ability to think logically in the best interest of the agency. Team oriented and work well independently. Formally trained in best workforce practices. Ability to create processes to evaluate progress and implement solutions.
Willing to relocate: Anywhere
Work Experience
Supervisor (Call Center)
Conduent Chesapeake
October 2019 to Present
• In charge of ensuring that team members follow complex specialty pharmaceutical products and assistance services.
• Provide timely call Monitoring, coaching and feedback to the team members and enhance performance.
• Ensure proper and timely dissemination of all processes and business updates to the team, based on client requirements and organization standard operating procedures
• Supervise and support team members, identifying and addressing developmental issues, coaching
• opportunities and recommending training interventions.
• Analyze known best practices for continuous improvement. Department Manager
Walmart - Portsmouth, VA
February 2017 to Present
• Manage operations in the department and ensure proper coverage is available.
• Follow all company policies and procedures and led team members by example.
• Create eye catching displays to increase sales and return business.
• Review profit and loss statement of the store and to maintain the merchandise,
• Rewarded by management for outstanding service.
Amazon Delivery Driver
Mobile Delivery, Amazon - Chesapeake, VA
September 2023 to December 2023
Delivering packages to customers door with Amazon rental can or step van or box truck Agent
Ibex Global - Hampton, VA
August 2018 to December 2018
• Answered scheduling questions from customers and potential business leads.
• Provided exceptional customer service via phone call to resolve questions or concerns.
• Acted collaboratively in a team environment across all departments.
• Maintained customer database and ensured records were accurate and updated.
• Followed up with customers to retain relationships and satisfaction. Production Supervisor
Smithfield Foods - Smithfield, VA
July 2018 to October 2018
• Performed daily walks and visual inspections of the production floor in accordance with City and safety codes.
• Supported team members and takes immediate corrective action where necessary.
• Maintained safety environmental, self-audits and visual checks regularly.
• Assisted management with development and safety goals. Education
Woodrow Wilson High School - Portsmouth, VA
July 2021
Skills
• Communication skills
• Analysis skills
• Microsoft Powerpoint
• Microsoft Office
• Customer service
• Microsoft Word
• Microsoft Excel
• Management
• Leadership
• Supervising experience
• Driving
• Customer service
• Sales
• Leadership
• Continuous improvement
• Supervising experience
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Communication skills
• Time management
• Organizational skills
• Cash register
• Hospitality
Certifications and Licenses
Driver's License
February 2022 to February 2025
Assessments
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
April 2024
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Proficient
December 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Verbal communication — Proficient
April 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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