Sterile Processing Customer Service
Resume:
ALLISON QUEEN
SUPERVISOR/ MANGER
P
E
*********@*****.***
A
**** **** ******, *********, **
W
Swedish
OBJECTIVE
EDUCATION
TALENTED STERILE PROCESSING SUPERVISOR WITH A STRONG HISTORY OF SUCCESS IN LEADING TEAMS, ESTABLISHING INDUSTRY SUPPORT, AND WORKING WITH HEALTHCARE PROFESSIONALS. EXCELLENT UNDERSTANDING OF THE OPERATING ROOM NEEDS PAIRED WITH ORGANIZED NATURE AND GOOD CRITICAL THINKING SKILLS. DECISIVE AND CONFIDENT WITH GREAT VERBAL AND WRITTEN COMMUNICATION SKILLS. HIGH PREFORMER IN STRESSFUL ENVIRONMENTS, ATTENTION TO DETAIL, AND EXTENSIVE KNOWLEDGE IN STERILE PROCESSING TO ENHANCE EFFICIENCY.
Southern New Hampshire University
ASSOCIATE IN BUSINESS
2016- JUNE 2018
KEY SKILLS
BUDGETING
SCHEDULING
PAYROLL
ORBIT ROUNDING
GHR
LAWSON
KRONOS
INSTRUMENT SPECIALIST
CUSTOMER SERVICE
PROBLEM SOLVING
LEADERSHIP
ACHIEVEMENTS
LEADERSHIP RECOGNITION
RIDGELINE
NEW SPD DESIGN AND OPERATIONS
EXPERIENCE
SEPTEMBER 2023-CURENT
Supervisor- Interim Manager-Swedish Hospital
1. Sterile Processing Operations: Extensive knowledge of sterile processing operations, including instrument sterilization, decontamination, and packaging. Proficient in implementing and optimizing workflow processes to ensure efficient and timely delivery of sterile supplies. 2. Leadership and Team Management: Proven ability to lead and manage a team of technicians, providing guidance, training, and performance evaluations. Skilled in fostering a positive and collaborative work environment that promotes teamwork and professional growth. 3. Infection Control: Thorough understanding of infection control practices and protocols. Proficient in implementing and monitoring adherence to infection control guidelines to minimize the risk of healthcare-associated infections. 4. Regulatory Compliance: Strong knowledge of regulatory requirements and standards in sterile processing, such as those set by the Joint Commission and OSHA. Experienced in conducting audits and quality control checks to ensure compliance and address any areas of improvement. 5. Communication and Collaboration: Excellent interpersonal and communication skills, enabling effective collaboration with healthcare professionals across different departments. Skilled in building strong relationships to ensure smooth operations and excellent patient care. 6. Continuous Improvement: Proactive in staying updated on the latest advancements and best practices in sterile processing. Committed to continuous learning and implementing innovative strategies to enhance efficiency, reduce costs, and improve patient outcomes.
MARCH 2021- SEPTEMBER 2023
OR Liaison- Swedish Hospital
1. Collaboration: Collaborates with healthcare professionals to understand their instrument and equipment needs, ensuring that they have the necessary sterile supplies for procedures. 2. Communication: Served as the primary point of contact for communication between the Sterile Processing Department and other healthcare departments, addressing any concerns or issues related to instrument processing and supply availability. 3. Education and Training: Provided education and training to healthcare staff on proper handling, care, and cleaning of instruments, as well as the importance of following sterilization protocols. 4. Inventory Management: managed inventory levels of sterile supplies and instruments, ensuring that an adequate supply is maintained to meet the needs of the healthcare facility. 5. Equipment Maintenance: They collaborate with biomedical engineering teams to ensure the proper maintenance and repair of sterilization equipment, such as autoclaves and washers
MARCH 2020- MARCH 2021
Sterile Processing Tech II- Swedish Hospital
Responsible for the proper care, cleaning and decontamination of all surgical instrumentation to include specialized electromechanical equipment (cams, scopes, drills); while observing all departmental operating procedures, safety protocols and technical standards. Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols. Maintained accurate sterilization records, reported repairs and monitored daily logs.
OTHER SPD EXPERIENCE
UC Health Grandview – 2018-2020
Sterile Processing Tech II
Responsible for the proper care, cleaning, and decontamination of all surgical instrumentation for a small surgery center specializing in sports medicine. Overnight duties performed including testing for next day, making sure sets are ready for cases the next day, and running the department alone. Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols. Maintained accurate sterilization records, reported repairs, and monitored daily logs.
Grays Harbor Community Hospital- 2003-2005
Sterile Processing Tech I
Developed skills necessary for a tech I including basic assembly,decontamination, and sterilization.
REFERENCES
Nicholas Agostino- 303-***-****
Sharla Cordova-720-***-****
Tonya Levine 801-***-****
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