Medical Assistant Front Office
Resume:
Mykala Knight
Yulee, FL *****
***********@*****.***
Work Experience
Certified Medical Assistant (CMA)
Conviva Care Center-Fernandina Beach, FL
October 2023 to Present
• Measure patient’s vital signs, such as their blood pressure and weight
• Perform necessary EKG’s
• Give patient’s injections or medications as directed by physicians
• Collect and prepare samples of blood and other specimens for laboratory tests
• Front office procedures such as answering phones, scheduling patient appointments
• Sending and receiving faxes from outside facilities
• Completing HEDIS and ADAPS measures for quality scoring
• Assessing medication adherence on patients taking chronic medications
• Assist providers with any physical examination of patients Home Health Aide
Spring Gardens-Fleming Island, FL
January 2022 to December 2022
• Administered prescribed medication according to schedule
• Assisted patients with their personal care, daily living activities and medical needs
• Provided emotional and social support to patients and family members
• Performed light housekeeping tasks, tidying up and laundry
• Planned and prepared nutritious meals based on dietary needs and preferences
• Maintained and updated patients records
Medical Assistant Externship
Family Medical Centers-Jacksonville, FL
June 2021 to September 2021
• Checking in patients/entering demographics and vitals
• Obtained patient specimens for various testing
• Assisted in administering immunization medications and readied patients for injections
• Performed EKG’s forwarding final test results to physician for analysis and interpretation
• Provided patient care listening to chief complaint ensuring confidentiality Customer Service Representative
Concentrix-Jacksonville, FL
January 2019 to December 2020
• Accurately recalled memorized scripts when promoting and selling key products to customers
• Kindly reminded customers about utilizing benefits and provided education on resources available
• Patiently listened to customer concerns and thoroughly assisted with resolutions to help solve the problem
• Handled 90+ inbound calls daily in a timely manner
• Successfully enrolled members into automated mail order for prescription medications
• Always remained polite and calm under stressful circumstances
• Received 100% customer satisfaction and positive feedback Education
Bachelor of Science in Nursing
Keiser University - Jacksonville, FL
January 2024 to Present
High school diploma
Focus Learning Academy Of Southeastern Columbus - Columbus, OH August 2015 to June 2016
Skills
• Patient Care
• Venipuncture
• Administering injections
• Medical Records
• Medical terminology
• Medical Scheduling
• EMR Systems
• HEDIS
• Office Administration
• Vital Signs
• Medical Office Experience
• Phlebotomy
• Blood sampling
• Phlebotomy (2 years)
• Microsoft Excel (5 years)
• Computer skills (7 years)
• Microsoft Office (5 years)
• Typing (10+ years)
Certifications and Licenses
Certified Medication Aide
Certified Home Health Aide
CPR Certification
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