Program Management Analyst

STACEY BOATENG

Email: *************@*****.*** Phone: 202-***-****

Dynamic Program Analyst with 5+ years of project support experience in government contracts. Proficient in developing, editing, and delivering communications and client deliverables.

Skilled in knowledge and information management, utilizing standard business applications including Office 365 and Adobe Acrobat. Recognized for facilitating meetings, enhancing document quality, and managing records.

Collaborative team player committed to continuous improvement. MA in International Relations with a focus on negotiation and conflict resolution.

PROFESSIONAL EXPERIENCE

Program Management Analyst: Federal Aviation Administration (Public Trust) July 2021– Present

Federal Aviation Administration (FAA) – Leidos Corp. Washington, DC

●Spearheading research efforts, resulting in comprehensive assessments and studies for program planning, leading to increase in project efficiency and alignment with long-term objectives.

●Efficiently classifying and summarizing data for weekly reports, ensuring accuracy and relevance, resulting in reduction in report preparation time.

●Facilitating planning, scheduling, and coordination for regional and headquarters organizations, optimizing resource utilization, and enhancing interdepartmental collaboration, resulting in a 20% improvement in project integration.

●Providing actionable advice and recommendations to FAA managers, contributing to informed decision-making and alignment with agency goals, resulting in increase in project effectiveness.

●Implementing a systematic approach to reviewing training plans, ensuring completeness and compliance, resulting in high completion rate of training initiatives and improved staff readiness.

●Reviewing all new and existing training plans for completion and follow-up with developers on missing information that requires their input.

Program Management Analyst: Customs and Border Patrol (Public Trust-BI) November 2020– May 2021

U.S Customs and Border Patrol (CBP) - The Goal Inc. Washington, DC

●Acted as an operational liaison with the Resource Operations Center (ROC) team, facilitating seamless communication and coordination between clients and the Program Management team, resulting in improvement in response time to client inquiries.

●Crafted clear and concise communications, including briefings and presentations, conveying complex ideas effectively to clients, leading to increase in client understanding and satisfaction.

●Provided direct support to ROC Director, Deputy Director, and team leads, ensuring alignment with departmental policies and project objectives, resulting in a 10% increase in project adherence.

●Conducted thorough reviews of requisitions and supporting documentation, ensuring clarity and adherence to requirements, leading to a 95% accuracy rate in project deliverables.

Enrollment Services and Vetting Program Analyst: Department of Homeland Security (Public Trust) September 2019– November 2020

Transportation Security Administration- Panum Group LLC, Arlington, VA

●Utilized computer-based risk assessment systems and external vetting sources to develop confidential and sensitive research assignments, resulting in a 95% accuracy rate in positive applicant identification.

●Maintained comprehensive knowledge of FBI, ICE, and other Law Enforcement and Security Policy requirements, providing decision-making recommendations to TSA Pre-Check applications with a 100% compliance rate.

●Tracked and safeguarded Confidential Unclassified Information, ensuring compliance with security protocols and regulations.

●Made initial recommendations to Program Management Officials and TSA Senior leadership, contributing to the resolution of regulation violations, ethical issues, and fraud instances.

Aviation Branch Program Analyst: Department of Homeland Security (Public Trust) September 2018-September 2019

Transportation Security Administration- Panum Group LLC, Arlington, VA

●Collaborated with Aviation Branch Intelligence and Analysis Program Manager, ensuring accurate payment authorization to the FBI, resulting in a 98% accuracy rate in financial transactions.

●Analyzed documents and spreadsheets to identify discrepancies, leading to reduction in errors and ensuring data accuracy in Aviation Branch operations.

●Created and maintained job aids, compiled monthly FBI data invoices, and managed Alien Flight Student Program fingerprint data, resulting in a streamlined process and a 20% increase in operational efficiency.

●Trained new program analysts on Aviation Branch processes and records management procedures, enhancing team productivity by 25%.

FOIA Administrative Specialist: Department of Homeland Security (Public Trust) April 2018–September 2018

Transportation Security Administration- Technical and Project Engineering, Arlington, VA

●Analyzed and processed an average of 50 Freedom of Information Act (FOIA)/Privacy Act requests per week, ensuring accuracy and compliance with agency policies and regulations.

●Improved efficiency through the implementation of streamlined data entry procedures in FileMaker Pro and FOIA Express databases, reducing processing time and enhancing data accuracy.

●Maintained a 98% accuracy rate in tracking and documenting FOIA/Privacy Act requests, consultations, and referrals, ensuring timely responses and adherence to legal requirements.

●Provided comprehensive support to internal and external stakeholders by effectively communicating agency policies, FOIA, and Privacy Act regulations, resulting in a 95% satisfaction rate among requesters.

EDUCATION

Master of Arts in International

Relations, Concentration of International Negotiation and Conflict Resolution–American University.

Bachelor of Arts in Political Science, Minor in International Studies –Radford University.

SKILLS

Adobe Captivate

Adobe Pro

Data Collection

Data Analysis

Document Editing

Employee Training

Information Compilation

Microsoft Office Suite

Microsoft Project

Policy Examination

Research Applications

SharePoint

SmartSheets

Task and Web Content

Trend Monitoring

Records Management

HIGHLIGHTS

-Knowledge of Federal Policies and procedures

-Primary trainer for new employees

-Knowledge of TSA FOIA agency-wide initiatives

-Knowledge of FAA Real Property Division initiatives

-Comprehension of Federal Intelligence and Analysis operations

-Research skills supporting organizational objectives

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