Customer Service Support

WAALLISON HARRIS

954-***-**** **************@*****.*** SUNRISE, FL

OBJECTIVE

I am seeking a challenging career with a progressive organization which will utilize my skills and abilities, where my work experience will have valuable application. Where my customer service skills can be utilized to smoothly handle customer complaints and improve company image. I have strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities. Twelve years customer service experience and demonstrated customer support ability.

SUMMARY OF QUALIFICATIONS

Enthusiastic and passionate professional Detail oriented Proficient in MS Office, Internet and basic computer applications Well versed MS excel, MS word, Power Point, Internet EPIC (Memorial Healthcare System) Medicaid-Medicare web portal

EMPLOYMENT

Customer Services Representative July 2019 – Present

Memorial Physician Groups

Health Care Customer Service Representatives supply individuals with details about the extent of their health insurance coverage

Handle 90+ calls daily, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the insurance company

Assisted my hospital with work in the Emergency Room and Urgent Care for all administrative needs during pandemic outbreak

Advising members of outstanding co-payments. Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager

Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the Memorial, and all applicable governmental guidelines and regulations

Ability to work with a high volume while maintaining attention to detail and accuracy

Maintain a positive, empathetic, and professional attitude toward customers.

Acknowledge and resolve customer complaints

Communicate and coordinate with colleagues, as necessary.

Take payment information

Clinical Administrative Coordinator Nov. 2012 – Jun. 2019

United Health Group/ Optum

Maintain confidentiality and adhere to HIPAA requirement

Assisted with Claims and Network Operations

Pull/gather data from relevant computer/electronic systems and software applications (e.g., imaging; electronic; email)

Check procedure codes against notification requirements and benefit coverage to determine next steps

Provide excellent Customer Service to both Providers and Enrollees.

Constantly meet established productivity, schedule adherence, and quality standards

Personal Banker Jan. 2009 – Nov.2012

Wells Fargo Bank

Building and managing lifelong customer relationships

Understanding customers’ financial needs and showing them how to get the greatest possible value from our products and services

Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success

Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunities

Exceptional References Available upon Request

Contact this candidate