Business Analyst Computer Science
Resume:
Visual Studio Code
SharePoint Management Shell
SPFX Toolchain
SharePoint 2019, 2016 & 2013
Time management
Interpersonal Communication
Active Directory Microsoft Visio
SQL Server Management Studio
Visual Studio PowerBI
Vignesh Chandrashekaran Iyer E : V I G N E S H C I Y E R 1 1 8 8 8 @ G M A I L . C O M C : + 1 . 6 4 7 . 8 5 5 . 5 9 6 9
Customer Focused Software Professional with a Master of Science degree in Computer Science having around 10 years of work experience in the IT industry. Primary responsibilities include creating business process workflows, establishing change request management process, and ensuring timely delivery of applications. Other roles include SharePoint 2019 administration, SharePoint Online, M365 administration, and legal applications – Vendor coordination and issue resolution. Work Experience
Application Support Analyst
Codan (Canada) Inc, Toronto, Canada (Nov 2022 – Present)
• Responsible for managing and vendor coordination for legal and enterprise applications such as Contract Express, and Handshake.
• Manage SharePoint 2019 administration, maintenance of servers, updates, and patching.
• Create, manage, monitor, and administer content Store to create Metadata for SharePoint Online Intranet Portal.
• Currently working on a POC for an SPFX webpart using REACT JS for Browse and Search based, primarily encompassing the SPFX toolchain (NodeJS, Yeoman generator, and Gulp CLI) and Microsoft SharePoint generator and Office-UI-fabric.
• Gained basic understanding of PowerApps and PowerPages.
• Used PowerShell scripts to generate reports on User Permissions and access.
Tech Support Analyst
Andar Software Inc, Toronto, Canada (Apr 2021 – Nov 2022)
• Infrastructure Technical Support Analyst responsible for handling Active Directory, M365 administration and SharePoint Online management.
• Created SharePoint Intranet Portal for internal departments.
• Responsible for managing IAM Administration tasks for customers over the North American region.
Software QA Consultant
C3IT Software Solutions India Pvt Ltd, Pune, India (Nov 2019 – Jun 2020)
• Successfully managed multiple IT implementations for a large Indian BFSI client from start to finish.
• Coordinated with interdepartmental stakeholders to gather business requirements, prepared CFDs, prepared business process workflow diagrams, and communicated it to the software development team.
• Took part in a large-scale system upgrade and provided L1 and L2 support to stakeholders; escalated and addressed the issues based on severity and priority.
Software Analyst
GFI Informatique India Pvt Ltd, Pune, India (May 2018 – Oct 2019)
• Oversaw and multi-tasked the end-to-end STLC for a mobile itinerary planner and invoicing tracker and used CSOM to create solutions for an Invoice Tracker and performed UAT.
• Worked as an onsite Project Coordinator for a Performance appraisal System overseeing successful delivery of the project by coordinating with the Off-shore application development team..
Software Consultant
Cintana Technologies, Chennai, India (Jan 2018 – May 2018)
• Employed TOGAF for an IT infrastructure re-engineering for rural assisted eCommerce by preparing Value Proposition canvas and Customer Segment Mapping to develop the Business Model Canvas.
Software Engineer/QA
CommVault Systems Inc, New Jersey, USA (Feb 2016 –Mar 2017)
• Performed various levels of Product testing, Backups, Browse and Restore from the SharePoint Farm level to a granular level to verify and validate the correctness of the Data, and an Offline Mining Feature which worked as Disaster Recovery mechanism for the SharePoint Farm. Education
M.S. Computer Science
University of Tulsa, USA
2011-2013
B.Tech. Computer Science and Engineering
SASTRA University, INDIA
2006-2010
Technical Skills
Business Analysis Microsoft 365
Identity and Access Management
SharePoint Online SQL
End-User Training
Soft Skills
Tools
Certifications
Post-graduate Program in Cloud Computing
Great Lakes Institute of Management
2021
Team Collaboration
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