Customer Service Representative

Elexi Rodriguez

**** ****** **** **. ********, CA 92223

951-***-****

*************@*****.***

EXPERIENCE

Phlebotomist Extern, Valentine Medical Clinic, Riverside CA, April 2024 Providing excellent customer service to patients, properly greeting and identifying patients according to policy, performing venipunctures while following all safety procedures and biohazard precautions, accurately memorizing order of draw, STAT and special laboratory tests according to procedure, Double- verifying patient identity and laboratory tests before and after performing venipuncture. Correctly labeling tubes and placing them in the correct trays. Following all HIPPA and OSHA laws and procedures.

Shift Lead, Juice It Up, Beaumont CA, 2017- Present Key holder;responsible for opening & closing store, Cleaning, restocking and preparing food for the day & night shift, managing cash and card transactions, balancing the cash register and making safe deposits. Answering phone calls, taking in person and over the phone orders. Maintaining a clean and organized food area as well as a clean lobby for customers. Following all food safety policies.

Customer Service Representative, Faith Baby Inc. Beaumont CA, 2018-2020 Providing excellent customer service, answering any customer questions, giving advice and product information. Answering phone calls, shipping and receiving products to/from other company locations. Managing cash/card transactions as well as company membership and reward programs. Re-stocking product, maintaining a clean and organized store. Sales Associate, Baby Barn, Beaumont CA, 2020-2022 Providing excellent customer service to all customers, memorizing pricing and seasonal discounts/coupons on all products, managing line wait times, up- keeping product sales floor, providing excellent team work for a smooth shift for all team members. Assisting customers with style choices and color combinations.

EDUCATION

Crafton Hills College, Yucaipa CA, Phlebotomy Program 2024 Mount San Jacinto College, Banning CA, Certificate in ARDMS, 2018-2021 Mojave River Academy, Beaumont CA, Diploma, 2015-2017 Beaumont High School, Beaumont CA, 2013-2015