Store Manager Human Resources

Xavier Santiago

Riverview, FL

732-***-**** *.***********@*****.***

PROFESSIONAL EXPERIENCE:

**/**** – 05/2024 Bare Blends Sarasota / Tampa, FL

Multi – Unit Manager

·Established concept in new Florida territory

·New Store Openings in Sarasota and Tampa

·Provide leadership, coaching and direction to all staff

·Drove Local Store Marketing efforts to establish brand awareness

·Oversaw 30 employees between both stores

09/2022 – 08/2023 Aramark Tampa, FL

Multi-Unit Manager

Annual Revenue: $12 MM - $15 MM

·Managed USF campus stores for Starbucks, Chick fil A, Pollo Tropical, Subway, Moe’s and a Café

·Provide effective oversight and management of dining operations, ensuring strict adherence to safety, sanitation, and client expectations

·Engage and develop team to achieve both individual and team performance objectives, fostering a high-performing and motivated workforce

·Directly supervise employees, conduct inventories, and coordinate activities with internal departments and vendors

·Establish and maintain efficient systems and procedures for ordering, receiving, storing, preparing, and serving food related products

·Optimizing operational processes and quality control measures

02/2020 – 09/2022 Starbucks Short Hills, NJ / Bradenton, FL

Store Manager Starbucks

Annual Revenue: $4.5 MM (NJ) / $3.1 MM (FL)

·Lead team of 16 store partners to create the Starbucks Experience for all customers

·Responsible for the full spectrum of human resources management, including hiring, training, evaluating, disciplining, staffing, and scheduling partners

·Effectively managing the stores financial performance through the utilization of P&L statement and Decision Center tools

·Demonstrating strong leadership by driving the implementation of company initiatives through the creation of actionable plans and providing direct guidance and motivation to the store team, ensuring operational and organizational goals are met.

·Recognized talent within the team, promoting 1 barista into a barista trainer, 3 baristas to Shift Supervisors, 1 Shift Supervisor to AM

·Successfully increased customer connection by +29 points in Short Hills and +21 points in Bradenton

ADDITIONAL EXPERIENCE:

•11/2019 – 01/2020 Epson / Advantage Solutions New Jersey

District Manager

•02/2018 – 09/2019 Lids Staten Island, NY

District Manager in Training

•01/2014 – 01/2018 Kicks USA Perth Amboy, NJ

Store Manager / DMIT

EDUCATION

Union County College Union, NJ

CERTIFICATIONS:

Serv Safe

Certified Payroll Professional

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