Customer Service Representative

Desarae Peterson

352-***-**** *****************@*****.*** Ocala, FL 34472

SUMMARY

SKILLS

Problem-Solving

Account Management

Fast Learner

Order Fulfillment

Customer Service

Positive and Friendly

Willingness to Lead

Attention to Detail

Order Processing

Multitasking and Organization

EXPERIENCE

Lead Customer Service Representative, Circle K, May 2021-November 2023 Ocala, FL

Trained new employees on company customer service policies and service level standards. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.

Sales Floor Associate, 7-eleven, December 2022-October 2023 Ocala, FL

Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory. Provided information to customers concerning sales, promotions and store policies. Engaged positively with each customer, providing professional and polite support for sales and service needs.

Receptionist, Gilbert's hardware & general store, April 2017-July 2019 Ocala, FL

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system. Updated and recorded customer or client information to maintain accounts. Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Warehouse Forklift Operator, Ocala Star Banner, February 2013-April 2019 Ocala, FL

Loaded or unloaded shipments on trucks.

Operated forklift to transport goods throughout warehouse. Located, pulled and prepared orders.

EDUCATION AND TRAINING

High School Diploma

Marion Technical College, Ocala FL February 2022

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