Service Representative Customer

Deneisha Williams

678-***-**** (Home)

*** ******* **

Riverdale, GA 30274

***********@*****.***

Summary

I have 6 years of experience, including as a Customer Service Representative (CSR). Most recently, I have been working as a Customer Service Representative (CSR) at Vxi Global Solutions from May 2017 to February 2023. My skills and experiences include: Database Administration, File Management, Materials Management, Office Management. I hold a High School Diploma degree

Experience

Vxi Global Solutions, Atlanta, GA May 2017 to Present Customer Service Representative (CSR)

Spoke with customers by phone. Completed contract forms, prepared change of address records, and issue service discontinuance orders, using computers. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtained and examined all relevant information to assessed validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Referred unresolved customer grievances to designated departments for further investigation. Checked to ensure that appropriate changes were made to resolved customers' problems. Skills

Customer Relations, Database Administration, File Management, Forms, Materials Management, Microsoft Excel, Microsoft Word, Microsoft Words, Office Equipment, Office Management, Recording, Telephone Skills, Typing

Education

2003 N/A, Braintree, MA

High School Diploma

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