Customer Service Representative
Resume:
October **** - November 2022
February 2017 - August 2017
October 2016 - January 2017
2021
2015
NTOMBIZODWA MTHOMBENI
**** ******** ****** ****** ****
084******* ***********.**********@*****.***
Objective
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience
Dash BPO
Customer Service Representative
Processed customer requests submitted by telephone, email, and live chat. Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
Kept records of customer interactions, transactions, comments, and complaints. PEP
Store Assistant
Increased sales by focusing on customer service and store standards, maintained the store image, stock management and promotional implementation.
Handled stock and cash procedures.
Handled daily administration.
Rage Distribution
Store Assistant
Handled stock and cash procedures.
Handled daily administration.
Maintained the store image, and promotional implementation. Tekkie Town
Sales Assistant
Implemented promotions, and visual merchandising.
Handled stock and cash procedures.
Education
Siyakhula Computer School
End User Computing
Level 1-4
Reasoma Secondary School
High School Diploma
12
Skills
Customer Service
Computer literate
Time management
Problem Solving
Reference
Naima Khoza - Dash BPO
Supervisor
Phumla Ndlovu - PEP
Manager
Human Resources Department - Rage Distribution
Human Resource
Phumlani Khumalo - Tekkie Town
Manager
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