Customer Service Warehouse Distribution
Resume:
Melissa Velasco
Riverside, CA *****
*************@*****.***
Well versed Dispatcher with a dynamic range of experience in Customer service, Warehouse Distribution, Operations and Transportation.
Authorized to work in the US for any employer
Work Experience
Dispatch Clerk
Staffmark -Penske - Colton, CA
February 2023 to Present
Main point of contact for drivers, 3rd party carriers, warehouse and customers. Assign produce delivery routes.
Assign trucks/trailers accordingly to store requirements and dock access. Generate delivery documents; BOL’s, load maps, and pallet content. Update TMS system regularly. Assist with special request and deliveries.
Document all arrival and departure times.
Keep track of Drivers HOS
Track drivers to ensure delivery windows are being met. Notify customers of any delays or delivery failures. Schedule preventive maintenance on trucks
Call service for any repairs on trucks and trailers. Order rental tractors to replace any company trucks that are out of service. Complete Daily reports for Sprouts.
Fuel Dispatcher
Elite Fuels Transportation - Riverside, CA
October 2018 to January 2023
Inventory management for internal or external customers. Document and communicate to the drivers of any special request, requirements or instructions for delivery sites.
Point of contact for any issues involving deliveries, truck breakdowns, complaints, retain, cross contamination, spills. and rack issues.
Monitor and track drivers, keep track of Drivers H.O.S and ensure drivers are in compliance with DOT and FMCSA regulations.
Receiving and entering customer's orders. Updating the dispatch board regularly for Close out orders as they are completed
Answer all incoming calls and emails from customers. Vetting drivers Bol’s from the terminal to ensure gallons, load number/account and delivery address are accurate.
Working various shifts as needed to cover the demands of the dispatch. Fuel Dispatcher/Scheduler
California Fuels and Lubricants - Garden Grove, CA March 2016 to May 2018
Ensure all drivers are scheduled and dispatched in the most cost-efficient manner while maximizing drivers, equipment and loaded miles.
Monitor and forecast inventory for our managed sites and schedule replenishment loads, Assign trucks accordingly to gallons, grade, and the customer's needs. Coordinate Propane, DEF, and Pump out jobs.Document and communicate to the drivers of any special request, requirements or instructions for delivery sites. Point of contact for any issues involving deliveries, truck breakdowns, complaints, retain, cross contamination, spills. and rack issues. Monitor and track drivers, keep track of Drivers H.O.S and ensure drivers are in compliance with DOT and FMCSA regulations.
Check fuel prices regularly and make sure drivers are using correct pull points and loading numbers. Check In driver's paperwork, confirm documented loading and off-loading times against GPS history and bill for any demurrage time when applicable.
Reconcile fuel invoices and notify the Billing Dept. of any discrepancies. Work closely with on-site Mechanic and convey any system failures, malfunctions or maintenance required on Fleet. Schedule PM services and Vapor Testing. Keep truck files and binders up to date with current documents and Certifications.
Client Service Manager
NRI Distribution - Fontana, CA
May 2013 to March 2016
Acts as the liaison between the clients and NRI, assist with onboarding process for new clients. Integration support and configuration of file format for client's order files, item masters, and PO's. Set rules within WMS to automate order allocations, order release process, pick and pack policies, shipment confirmation reports and value-added service work orders. Access information and maintain computerized and manual records relating to the movement of orders, receipts, and other related processes such as returns and Cods, etc. Respond to all inquiries and handled all client interactions, including higher level issues and complaints, concerning work orders, invoices, shipments, inventory discrepancies, vendor compliance/chargeback issues and G.O.S failures.
Bill daily or weekly for all non-automated tasks, services or processes. Includes: shop supplies, manual or project labor, data entry and vendor compliance hours. Vet automated month end statements and check for billing discrepancies prior to sending to clients. Coordinate flow of inventory and physical good counts to meet audit or inventory control requirements. Communicate Clients projected forecast to Ops team for expected orders and inbound shipments for the month.
Coordinate inbound freight and Drayage shipments into the facility and provide rates to the client. Create and post receipts for inbound shipments and transfers. Route through Transportation Management Systems (TMS) website and Coordinates freight for small parcel, LTL and Full Truckload shipments.
Provide billing support, create BOL's and ASN's for non-EDI orders. Creates international shipping labels and generate export documents for Customs Clearance. Submit routing request for Major Distributions and big box retailers, book shipments for LTL loads and set delivery appointments.
Customer Service/Office Manager
Jerome's Furniture - Corona, CA
October 2010 to May 2013
Managed all functions of the retail office in compliance with policy, procedures and company's vision. Evaluate and monitor cashier transactions, financing documents, balancing procedures and reports. Select, train, motivate, coach and develop staff to maximize performance, set office goals and provide guidance.
Used a metric system to measure Dept's productivity and areas of improvements. Direct Monthly Safety Meetings in accordance with OSHA standards. Screen applications for employment, interview, hire, document disciplinary actions and terminations. Maintain all employee files - new hires, 90 day, annual reviews, and chronological records. Scheduling and approving timecards, overtime, attendance, vacation and sick days. Work directly with 3PL Company to arrange special deliveries and request. Dispatch, route and update delivery and service technicians manifest. Create work orders, service and part orders for customers, schedule deliveries and warranty issues. Diffuse escalated customer issues and complaints.
Lead Dispatcher / Transportation
Ashley Homestores - Colton, CA
April 2005 to October 2010
Measured performance and productivity of all company drivers and 3rd party carriers to ensure expectations were met at 95% or greater.
Coordinate special projects; created spreadsheets and metrics for other Depts in the warehouse. Log Refusals, damaged merchandise and wrong merchandised pulled and delivered. Route Service Technicians, prioritize and assign work orders, create manifest. Dispatch Service Techs and 30+ Delivery Drivers. Reconcile deliveries, update Orders, bill and post deliveries. Open Service Request, order parts, create PO's and generate Transfers. Education
Some College in Business Administration
Riverside City College - Riverside, CA
January 1999 to April 2002
High school or equivalent in Education
Riverside Poly High - Riverside, CA
September 1993 to June 1997
Skills
• Logistics
• Customer Service
• Dispatching
• Call Center
• Management
• Scheduling
• Operations
• Quickbooks
• AS400
• Warehouse Experience
• Microsoft Office
• Typing
• EDI (3 years)
• WMS (8 years)
• Compliance Management
• Warehouse Management System
• Manufacturing Experience
• Supervising Experience
• Supply Chain
• Transportation Management Systems
• Warehouse Distribution Experience
• Transportation Management
• Process Improvement
• Forecasting
• ERP Systems
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Transportation management systems
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