Office Assistant Customer Service

Shyla K. Mollena Na-O

Address: *** * ****** **. *** #1, Wailuku, HI 96793

Phone Number: 808-***-****

Email: ************@*****.***

Work Experience:

Maui Medical Group: 03/2024 to Current

Wailuku, Hawaii

Medical Office Assistant

Responsibilities: Check in and out patients on the EMR system. Assist with scheduling appointments when needed. Answer telephone in a timely manner. Assist with referrals and medication refills. Respond to patient’s questions they may have through the patient portal.

Molokai General Hospital: 11/2023 to 02/2024

Kaunakakai, Hawaii

Nurse Aide

Responsibilities: Check patient into room, check vital signs and document findings into EMR and report any abnormal findings to RN. I assist with procedures if needed. I assist with any codes and if necessary with transfers. I also assist with covering registration when registrar personnel are out.

Molokai Community Health Center: 05/2022 to 11/2023

Kaunakakai, Hawaii

Medical Assistant

Responsibilities: I assist in providing patient care by taking vitals, scheduling appointments, collecting lab specimens and completing lab tests such as hemoglobin A1c, Covid antigen/PCR, flu, HCG, etc. and answer any questions patients may have about their health or the services we provide at MCHC as well as completing any documentation in patient's chart in the EMR system. I also assist physicians with procedures if needed as well as administering vaccines.

Hiro’s Ohana Grill: 04/2019 to 04/2022

Kaunakakai, Hawaii

Server/ Hostess

Responsibilities: Greet and serve customers with good customer service. Assist with any events that the restaurant may have. I would buss tables if needed. I would give suggestions to guests on dishes that I think they would like according to the type of taste they like. On nights that I would be working as a hostess I would help with take outs and handle cash/credit card transactions as well as making sure we broke even at the end of the night.

Molokai Drug Store Inc: 07/2018 to 02/2019

Kaunakakai, Hawaii

Customer service/ Cashier

Responsibilities: I worked mainly in the front and was the first person customers would see when they walk in and I was responsible for welcoming every customer. I would handle Cash/Credit/Gift certificate transactions as well as help stock shelves. I would answer any questions about products customers are considering to purchase and help customers find products that would best fit their needs. .

Kamoi Snack N Go: 01/2018 to 02/2019

Kaunakakai, Hawaii

Cashier

Responsibilities: I would stock the snack shelves as well as make waffle cones freshly everytime I worked or when running low. I gave suggestions to customers on the best selling flavors and made sure they are happy with the flavor they have chosen. I would also handle cash/credit/gift certificate transactions.

Molokai Middle School: 12/2016 to 11/2017

Ho’olehua, Hawaii

Teacher’s Aide

Responsibilities: I helped assist teachers in classrooms. I mainly worked in the Special Ed class and had my own student that I worked with one on one. I would create teaching plans that would help my students improve their learning capabilities.

Hometown Groceries and Dry Goods: 10/2015 to 01/2017

Kaunakakai, Hawaii

Cashier

Responsibilities: I would handle cash/credit/EBT transactions. I helped out with freight and stocking shelves as well as keeping track of inventory. I would take orders for plate lunches or sub sandwiches and help prep and cut vegetables if needed for sub station and/or hot line.

Certifications:

Nursing Assistant Training Program- 11/2021

Kahului, Hawaii

Basic Life Support (CPR and AED)- 10/2022

Kaunakakai, Hawaii

Education:

King Kekaulike High School

Makawao, Hawaii

High School Diploma- 05/2014

Skills:

●Professional

●Hardworking

●Vital Signs

●EMR (Electronic Medical Records)

●Team Player

●Communication

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