Customer Service Human Resources

Yadira Quezada

***************@*****.*** 929-***-**** Bronx, NY

SUMMARY Seeking a customer service role with 9 years of diverse experience in management, human resources, and sales. Skilled in creating optimal working environments, handling inventory, and assisting customers. Proven track record in staff management and operational oversight at B&D’s Bites and Jazelles Accessories.

WORK EXPERIENCE B&D’S BITES New York, NY

Restaurant Owner Apr 2018 - Jun 2021

• Oversaw a team of 12, ensuring efficient scheduling and shift management to maintain operational flow.

• Established and maintained a productive work environment, fostering team cohesion and job satisfaction.

• Administered financial operations, including invoice processing, purchase order tracking, inventory management, and payroll administration. Jazelles Accessories New York, NY

Store Manager Nov 2009 - Jan 2011

• Oversaw employee scheduling and shift coordination, ensuring a balanced and efficient work distribution.

• Administered invoice and purchase order tracking, maintaining accurate inventory records.

George Washington High School Faculty New York, NY Human Resource Jun 2008 - Feb 2009

• Managed multi-line phone system, efficiently directing inquiries to appropriate departments while providing assistance and information to students and visitors.

• Coordinated document management tasks, including mail sorting, faxing, printing, and label creation, ensuring organized communication channels. Hot Spot Clothing Co. New York, NY

Sales Associate Jul 2007 - Apr 2008

• Provided customer service and managed point-of-sale transactions, while maintaining inventory organization and merchandise presentation. McDonalds Franchise New York, NY

Restaurant Crew Jun 2003 - Nov 2006

• Managed point-of-sale transactions efficiently, ensuring accuracy in customer orders and payments.

• Maintained a clean and orderly service area, contributing to the establishment's overall hygiene and workflow optimization.

EDUCATION Bayard Rustin High School of Humanities

Diploma, Business Communications / Office Technology New York, NY

2008

SKILLS Strong Communication Skills • Proficient in Utilizing Remote Work Tools and Technologies • Strong Problem-Solving Skills • Ability to Think Critically in a Remote Work Setting

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