Customer Service Team Leader

Wade S. Benware

**** *** ** *****

Arlington, VA 22203

***********@*****.*** 703-***-****

Experienced and accomplished tradesmen with over 25 years of experience in different trades and vocations. Including but not limited to warehouse management, distribution logistics and customer service. A proven team leader, manager and mentor that has been a leader in change for more efficient and better organized company. Improving time efficiency and customer satisfaction. CORE COMPETENCIES

Management• Warehouse Organization• Customer Service •Tool Maintenance• Route planning Work Flow • Purchasing• Fork Lift Driver • Inventory Management MILITARY SERVICE

United States Marine Corps

Sargent 1986- 1997

PROFESSIONAL EXPERIENCE

Uber Technologies, Inc. July 2019- Current

Nationwide drive share company

Driver and Independent Contractor

• Communicate with customers to ensure quality customer service and safe transportation to destination.

• Maintain clean and safe vehicle to enhance the customer experience, resolve any customer issues.

• Identified and took the shortest and fastest route and demonstrates the ability to stay calm in stressful situations. Snell Heating & Cooling November 2018-July 2019

Virginia based heating and air conditioning services and installation company Delivery Driver and Coordinator

• Scheduled and executed delivery of supplies and parts for installation and repairs.

• Coordinated with main office and suppliers to ensure efficient purchase and delivery of supplies.

• Developed a new system for on board truck organization to improve inventory control and efficiency. Olney Winery August 2016-September 2018

A Maryland based wine company that specializes in fruit wine Distribution Manager

• Managed all distribution chains from the warehouse to over 150 clients throughout Maryland and the District of Columbia.

• Tracked all inventory for company owned and partner wineries for tasting and local events.

• Improved customer satisfaction by improving route management and delivery time scheduling. Harris Teeter January 2016- August 2016

Regional upscale grocery store

Produce Service Member

• Upkept and stocked the organic produce by rotating stock and managing displays.

• Implemented improved storage and restocking lines from delivery trucks into the facility.

• Worked with other departments to improve workflow behind the scenes Allure Inc. November 2014- December 2015

Virginia based sink distributor

Warehouse Assistant

• Oversaw complete warehouse move into new location including all stock and materials

• Designed new shelving and storage system to improve delivery and sales staging for drivers and costumers

• Created router system to make sink templets for costumers including countertop companies and builders. Chesapeake Stonework’s September 2010- April 2014

Richmond VA granite and stone counter top company

Warehouse Manager

• Operated all equipment including the bridge saw, forklift and routers

• Controlled stone and sink inventory’s system to ensure all customer received the correct custom stone and sinks.

• Quality controlled all countertop templates before production began Granite Source July 2006- August 2010

Richmond VA granite and stone counter top company

Warehouse Assistant

• Designed warehouse prior to production beginning including all rack systems, workflow process, and tool procurement.

• Operated bridge saw, fork lift, wet and dry tools as well as templating system

• Spearheaded customer service team for all clients including Lowe’s, Stanley Martin and Ryan Homes.

Contact this candidate