Customer Service Delivery Driver
Resume:
Professional Summary
A highly motivated and organized individual with excellent communication and interpersonal skills. I have the ability to work in both team and individual settings, and I am always looking for new challenges and opportunities to develop my skills. Also, I have a passion for learning, and I am eager to apply my acquired knowledge and experience to the challenges and opportunities of the workplace.
Skills
●Effective at multi-tasking
●Capable of heavy lifting
●Dependable and reliable
●Self-motivated
●Works well independently
●Computer proficiency.
●Leadership experience.
●Communication skills.
●Organizational know-how.
●People skills.
●Collaboration talent.
●Problem-solving abilities
●Time Management
Work History
Construction Laborer, 05/2015 to 08/2015
Lenny Archer – 331 Saratoga Ave, Brooklyn, New York 11233
●Completed tear-down of existing structures and prepared for new construction.
●Applied caulk, sealants and other agents to installed surfaces
●Prepared and cleaned construction sites by removing debris.
●Loaded and unloaded building materials used for construction.
●Set ladders, scaffolds and hoists in place for taking supplies to roofs.
●Requisitioned new supplies and equipment.
Intern/Ambulatory Surgery, 06/2011 to 08/2011
Donna Pritchard – 585 Schenectady Ave, Brooklyn, New York 11203
●Maintained accurate records of patient care, condition, progress and concerns.
●Responded appropriately to the physical, emotional, and developmental needs of patients.
●Helped patients move in and out of beds, baths, wheelchairs and automobiles.
●Obtained household supplies and ran daily errands.
●Performed clerical duties, such as word processing, data entry, answering phones and filing.
●Provided a comforting and soothing environment.
Order Picker/Customer Service, 10/2015 to 10/2017
Eric Brandner – 769 Utica Ave, Brooklyn, New York 11203
●Picked and distributed orders and merchandises for customers.
●Answered phone calls attending to customers’ needs and wants.
●Ordered, organized and put away incoming merchandises in stock.
●Organized and carried out UPS and FedEx shipping procedures.
●Performed inventory check-ups and updates.
●Directed different stations and assignments to other co-workers.
Amazon Flex/Delivery Driver, 01/2019 to 09/2020
Amazon DBK1 – 1 Bulova Ave, Woodside, Queens, NY 11103
●Utilized GPS to optimize routes and continuously meet estimated delivery times.
●Demonstrated professional conduct with clients to deliver outstanding customer service.
●Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
●Completed on-time deliveries by choosing best and most efficient routes.
●Operated vehicle safely in highly congested areas with no traffic violation.
●Verified daily deliveries against shipping instructions before delivering to customers.
●Loaded truck and properly secured items to prevent damage for deliveries.
Instacart/Delivery Driver, 10/2020 to present
●Shopped and delivered grocery items for Instacart customers.
●Use Instacart phone application to make a weekly schedule and review orders put in by customers.
●Shop for and deliver online orders to customers using the Instacart app.
●Full service personal shopper for Instacart.
●Receive orders from customers Instacart application.
Shipt/Delivery Driver, 05/2022 to present
●Communicate with customers to coordinate delivery times and provide recommendations regarding merchandise and pricing upon request.
●Develop and maintain knowledge about products and shopping/delivery protocols.
●Ensure deliveries are accurate and delivered at the beginning of delivery windows to exceed customer expectations .
●Consistently receive perfect rating scores due to customer service and communication skills.
Education
Solar Electrical Certification, Completed on January 28, 2016
Adult Career and Technical Education Program at the School of Cooperative Technical Education (SCTE) – 321 East 96th Street, New York, NY 10128
O.S.H.A. 30 HR & 10 HR SST Certification/Card, Completed on February 2023
Adult Career and Technical Education Program at the School of Cooperative Technical Education (SCTE) – 321 East 96th Street, New York, NY 10128
Electrical Installation Certification, Completed on June 2023
Adult Career and Technical Education Program at the School of Cooperative Technical Education (SCTE) – 321 East 96th Street, New York, NY 10128
Associate in Applied Science Degree: Computer Information Systems, September 1, 2022
New York City of Technology – 300 Jay Street, Brooklyn, New York 11201
●Continuing Education in Computer Information Systems which will transfer into majoring in Cybersecurity & Networking
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