customer service
Resume:
Las Vegas, NV, *****
*************@*****.***/*********@*******.**
Kassandra Diaz
SKILLS
Communications skills
Good work ethic
Time Management skills
Adaptability skills
Social skills
Problem solving skills
Customer service skills
EXPERIENCE
MVA - Customer service -— 4111 E. Valley Auto Drive
Suite 203 Mesa, AZ 85206- Outbound Calling Center-
Calling center
September 2023 - June 2024
e communicated effectively with my team leads and
company to avoid conflicts or misinterpretations
e Memorized company lines and protocols to provide more
efficient services
Vetcomm through MVA — calling center
April 2024 - June 20204
e Provided superior experience by addressing customer
concerns, striving to have an empathic attitude daily
to customers, and resolve problems swiftly. Remained
calm and respectful, even upon as customer
dissatisfaction
e Adapted easily, reduced average call, text, or email
handling time in an expeditious manner
Cafe -(Desert Pines High School) -— Customer
service
November 2022 - May 2023
e Proactively seeked to find opportunities for customer
satisfaction in a timely manner.
e Exceeded sales growth by staying up to date with new
offerings and promotions for the cafe.
EDUCATION
Desert Pines High school, 3800 E Harris Ave, Las
Vegas, NV 89110— High school diploma
August 2019 - May 2023
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