Customer Service Administrative Assistant

Erika Angeles

Laguna Hills, Ca *****

949-***-**** - *************@*****.***

OBJECTIVE

Exceptionally well-rounded highly detailed, organized, and highly accurate business professional with a unique ability to successfully manage multiple administrative projects simultaneously. Proven competencies as an office administrator with the ability to empower others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations. Deliver outstanding results, leading to increased levels of responsibility and recognition. Well-developed interpersonal communications skills to work effectively with people from diverse professional and cultural backgrounds. Core areas performance include:

Bilingual: English & Spanish Data Entry / Filing Team Building Microsoft Office Suite:

(Word, Excel, Power point)

Exceptional Customer Service Team player

Quickboooks Research Skills Document/Quality Control CorTech (Volcom) – Irvine Ca. 05/2022 - 02/2024 Administrative Assistant

● Scan documents into various databases daily and ensure they are saved under correct labeling and formatting. ● Update spreadsheets as needed for monthly reporting, ensuring data is accurate.

● Review as needed documentation before placing into the filing area (physical or electronic).

● Review incoming invoices for accuracy and report any corrections before requesting payment.

● Assist in entering customer confidential information into the database to ensure delivery of product.

● Provide exceptional customer service to both internal and external customers and assist other departments. Rubio's (RSM, Ca.) 04/2014 – 03/2018 Team Lead

● Open/closed store, ensuring items are in stock and prepared for next day.

● Schedule and train new hires, and provide cross-training to current employees.

● Conducted inventory and entered a system for inventory management.

● Verified that prepared foods meet requirements for quality and quantity.

● Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

● Handled orders and served customers while maintaining food safety standards.

● Process timecards for staff and payroll related items. APC (Greely, CO.) 03/2004 – 02-2014 Administrative Assistant

● Provide customer service to client inquiries and assist as needed.

● Ensure bank slips were accurate, and ensure deposits were made in a timely manner documenting transactions for internal audit purposes.

● Process payments for water and electricity from customers.

● Schedule and train new hires as needed.

● Provide support to various departments.

Hunt Apartments LLC, (Denver, CO.) 11/2000 – 11/2003 Property Manager

● Conducted apartment tours to prospective tenants and assisted with answers to questions. ● Collected monthly rent for units and recorded transactions for documentation purposes. ● Managed customer relations overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

● Monitored tenant move outs and schedule maintenance as needed.

● Provided reports to property owners as needed for audit purposes.

● Process legal documentation for tenant delinquency and removal. Financial Personal (Escondido, Ca. ) 06/1994 – 11/2001 Receptionist/Administrative Assistant

● Maintained reception area neat, clean and organized.

● Greeted incoming visitors, and assisted as needed.

● Handle incoming calls on a 10+ telephone line and transfer as needed to the necessary departments.

● Converted from filing to electronic management of records and updated as needed.

● Assisted different departments with administrative functions such as copying and scanning.

● Check incoming mail and sort by department

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