Data Entry Quality Control

Location:

Roebling Complex, NJ, 08611

Salary:

20+

Posted:

July 09, 2024

Contact this candidate

Resume:

Hello,

attached you will find my resume along with references & contact information in hopes that I

may be considered for the above mentioned employment opportunity. As a finance and accounting professional; I also have book-keeping, data entry, executive and mainly administrative experience. Amongst the strong clerical and computer skills I possess I also learned to operate multiple programs designed for finance, customer service and quality control systems.

I feel that I am an asset in any setting with not only an impressive WPM, hard and soft phone skills, an Eidetic memory, I'm bilingual, detail oriented and charismatic…all of which I am consistently eager to put into action. Thank you for taking the time to review my credentials; Below you will find the best contact information for myself; I look forward to hearing from you in the near future.

Warm Regards,

Crystal K. Augustine

Cell: 989-***-****

E-mail: ********@*****.***

Crystal K. Augustine

Education:

Notre Dame Preparatory -Lawrenceville,NewJersey

Class of 2006

NorthEastern University -Boston,Massachusetts

Class of 2009 Major: Criminal Justice

Minor: Political Science

Qualifications & Skills

● ADP

● Black Knight Financial

● CRM [ WorkBooks/ Suites]

● CTI [ Quality Control Applications]

● SalesForce

● Oracle

Typing: 60-72 wpm

Bilingual [ English/ Spanish ]

● Escrow Account Analysis/ Reamortization

● Retirement & Non-Retirement account operations

Microsoft:Advanced Outlook, Excel, Powerpoint, Word, 365. Internships & Non-Profit Organization Work History The Children’s Home Society August -November

Senior Administrative Coordinator 2022

National Junior Tennis League Of Trenton 2000-2018 Senior Tennis Instructor 2005

Junior Tennis Instructor 2002

Anthony Pino Hair Salon

Reception & Front Desk Management Paid Internship Spring -2009 Work History

The State of NJ Feb 2022 - March. 2022

Child Support Disbursements Representative

Conducted incoming calls regarding family support services such as alimony, child support and the receipt of state funds. accessed accounts in a high call volume setting ranging from 70-100 calls per day, then notating the account and call tracking system . Merrill Lynch Wealth Management March 2019 - July 2021

● Wealth Management 2019-

● Client Accounting 2020-

● Document Control - 2021

● Margins - 2021

Assisting the financial advisors with the marketing tools used to assist clientele as well as shared pools. As an associate I was responsible for remote access to their computer screen, walking them through the procedures to store and label and even personalize the apps to better serve their clients. Adding and removing associates from various systems and interacting with the Bank of America advisors as well as their associates.

Central Loan Administration & Reporting LLC –Ewing, NJ May 2016-March 2018 Credit Union Representative 2 2016-2018

Base Representative 1 2015-2016

Aligned on a private label team handling accounts, inbound call of 100+, research and oracle program responses via Email. promoted to a higher touch team;Credit union which assisted with natural disasters, accommodating loan refinancing & modification procedures.

Educational Testing Services – Ewing, NJ 2012-2013 Customer Service RepresentativToefl Department

Working with high call volume, receiving inbound calls regarding English proficiency exams for non-native English speaking candidates. Documentation of calls as well as payment and scheduling for administration of tests.. Sydney Albert Salon/Spa - West Windsor, NJ 2011-2012

-reception/ Salon management

Metropolis Spa & Salon -Princeton, NJ

--spa/salon management 2009-2011

Employment Gaps & Maternity Leave Reference.

Date (s): Employer :

July 2018 Merril Lynch

February 2013 Educational Testing Services

Reference list

Additional References: Available upon request

Cenlar ( Central Loan Administration and Reporting) 370 scotch road, Ewing, nj 08610

425 Phillips Blvd, Ewing Township, NJ 08618

609-***-****