Customer Service Sales Associate
Resume:
Amir Khan
Norwalk, CT *****
**********@*****.***
Amir Khan
Manager and Sales Associate with experience in retail business operations, customer service, sales, and marketing.
Areas of Expertise
Retail Operations Management
Sales & Margin Improvement
Personnel Management
Customer Service
Business and Financial Management
Teambuilding & Training
Vendor Relationships
Safety and Facilities Management
Complaint Handling & Resolution
Cost-Reduction Strategies
Order Fulfillment
Front End Supervision
Highlights
Supervised shift staff, preparing bi-weekly payroll info (time cards, payroll changes, new hires, and terminations)
Determined merchandise and services to be sold, and implement price and credit policies
Oversaw inventory control levels to offset over or under stock of items on shelves
Interacted with vendors to clarify any discrepancies upon delivery
Plan budgets and authorize expenditures, overhead expenses to manage profits
Customer engagement, merchandising, maintaining the store appearance, overseeing POS/registers
Provided training to ensure team members successfully complete assigned tasks in compliance with company policies
Manage inventory and execute merchandising programs, including alignments, pricing, signage and ordering
Organized staff meetings and monthly one-on-one meetings to improve individual performance of all team members and to improve operations of the store
Developed and implemented sales and marketing strategies
Experience
03/2013 – 06/2018 East Ave Gas Station
Manager
Managed and maintained gas station and employees by utilizing daily work delegation techniques
Ordered supplies from outside vendors
Reviewed daily paperwork to ensure company guidelines are met
Provided daily status updates to store Manager regarding stock and sales levels
Assisted with cash delivery and cash pick-up from secured bank courier
Maintained stock items, monitored and tracked inventory
Assisted in shelf-stocking, cleaning-up, or keeping merchandise displayer properly
Trained new employees on system and provide continuing training
Communicated directly with vendors, negotiating pricing
09/2012 – Present 247sports365
Sports Media Reporter
Sports website editor, contributor, and administrator, responsible for covering and reporting all major sports, including interviews, late breaking news and scores
Social Media updates via, Twitter, Facebook, and other shared platforms
Photographer, covering sports events
10/2006 – 09/2013 NKB Gas Sales
Manager
Managed store employees 5, payroll, weekly scheduling, inventory $70,000 consumer goods, banking deposits, receipts, expenses, billing, advertising, taxes, business plan, fuel 90,000 gallon monthly
Maintained cash flow, accounts receivable and billing
Trained new employees in customer service and sales
Executed all business aspects of budgeting, staffing, supplier relations, and facilities management.
Verified daily gas inventory
Prepared staff and store for state health and food inspectors
08/2003 – 10/2008 Circuit City
Sales Associate
Preformed pre-opening duties such as inventory checks and setting new plan-o-grams
Built strong customer rapport through various sales techniques
Closed sales by using open ended questions and current store promotions
Reached daily sales goals in overall revenue, protection plans, and installations
End of day tasks including banking and making deposits
01/2001 – 08/2003 Norwalk Hospital
Security Guard
Security Guard for 200+ bed facility, hospital, rehabilitation center and Physician/Doctor offices
Responsible for patrolling the hospital and grounds to ensure a safe, secure environment for Associates, patients and their family members, and other visitors to the hospital
12/1995 – 12/2006 A&F Citgo Mart
Manager
Managed the daily operations of the gas station
Oversaw sales, inventory, and staff on a monthly basis
Conducted and performed inspections of all gas station equipment and facilities
Maintained and obtained a clean customer friendly environment of various customers
Reviewed daily cash balances of the gas station and convenience store
Oversaw price management of fuels and merchandise
Community Volunteer
A Hope to Inspire, non-profit organization
Ayaan Cares, non-profit organization
Volunteered to help the homeless community by providing good quality warm clothes, food, and other necessities throughout NY and CT
Assisted with the Flint, MI Water Crisis, by collecting filtered bottled water from the communities in NY and CT, making multiple deliveries to Michigan for those in need
Education
Associates Degree, Finance, Norwalk Community College, 1999 – 2001
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