Services Representative Customer Experience

Mya Fagerhaug

***** ******** ****

Lakewood, OH 44107

(216)- 440 -1701

**********@*****.***

EXPERIENCE

Flexjet, Private Aviation, Richmond Heights, OH - Owner Services Representative

August 2023-Present

Communicating with high profile clients and their administrators to arrange travel plans within the United States. Working directly with our operations team to review flight plans and aircraft capability for scheduled trips. Managing my own time and tasks with occasional assistance from the team to best handle a challenging circumstance. Advocating for owners’ needs and requests, and seeing matters through to the end.

Starbucks Coffee Co., Strongsville, OH — Shift Supervisor

August 2018 - July 2023

Overseeing all roles and aspects of the customer experience. Maintaining a positive environment for fellow partners, and upholding company standards. Deescalation of challenging customer interactions.

Giant Eagle, Berea, OH — Produce team member

June 2017 - August 2018

Working independently in the produce department. Freshening products and keeping a well-stocked and maintained area.

Dairy Queen, Parma, OH

2013 - 2016

Making quality products in a fast-paced environment, working well with several team members at once.

EDUCATION

Kent State University, Kent, OH

August 2016 - May 2017

Studied for a year at KSU for a bachelor’s degree in psychology

Cuyahoga Community College, Cleveland, OH

August 2018 - December 2019

Studied for an associate’s degree in communications

SKILLS

Attention to detail

Personable with excellent customer service skills

Well-organized and tidy

Quick learner

Polished communication practice

Competence in problem solving

Prioritize time management

Adaptability in changing environments

Coaching and training

Efficiency with computers

LANGUAGES

English

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