Customer Service Inside Sales
Resume:
Jennifer R. Larson
W*** N**** Michele Lane Sussex, WI 53089
**************@*****.***
Summary
My main objective is to obtain a position in which I can utilize the skills that I possess, as well as, learning and acquiring new skills that will aid and assist in improving myself as an employee.
Expertise includes:
• 20+ years of Customer Service
· Including Medical and Administrative Positions
• Cash handling
• Medical Terminology
• Familiar with State Statutes
• Detail Oriented
• Flexible Schedule
• Determined/Fast Learner
• Goal oriented
• Efficient & Organized
• Personable
• Vast knowledge of EPIC system, Microsoft Office
Experience
Power/mation 2023 to Current
Inside Sales Assistant
Inside Sales Assistants are responsible for performing duties necessary to provide customer service and sales support, answer questions involving company products and resolve problems regarding customers orders to ensure customers needs are satisfied. Job duties entail: appropriately respond to consumers regarding basic questions of products; operate computer terminal to determine price and availability of product, generate quotes, process customer orders, returns, repairs, credits and check order information; resolves complaints or problems regarding damaged, late or incorrect shipments of company products; works as a team with other sales personnel and other departments to ensure best possible customer service.
Aspen Orthopedic Specialists 2018 to 2023
Patient Services Representative 2 (PSR II)
Diagnostic Test Scheduler
Job duties entail: scheduling diagnostic testing for the 3 Aspen locations, scheduling pre-procedure and post-procedure exams, scheduling follow up appointments, obtaining prior authorization for tests from insurance companies, verifying insurance benefits for patients, answering phone calls, scheduling patient appointments, and readying physician clinics. The Private Practice consists of eight Doctors and three Physician Assistants. The Physicians and Physician Assistants reach out regarding upcoming appointments and or needs for their clinics.
Center for Diagnostic Imaging, Waukesha, WI. 2016 to 2018
Front Office Associate & Breast Care Coordinator
Job duties entail: patient registration, scheduling office appointments, as well as follow up exams and testing, insurance verification, order entry with the Epic System, as well as Microsoft Office system. Vast knowledge of office functions and equipment. High level of accuracy and attention to detail. Customer service skills. I was nominated by my supervisor in 2017 for a Corporate Recognition Program and was flown to the CDI Corporate office for an awards ceremony and exceptional service program. I was a part of the CDI Recognition Team for quality improvement and development standards.
Waukesha County Civil Court Division, Waukesha, WI. 2015 to 2016
Administrative Specialist
High level of customer service in an extremely fast paced office environment required daily.
Entering judgments and processing court documents into the state data entry system known as CCAP. Prior to and after court appearances, duties included updating and entering temporary restraining orders, issuing transcripts, entering satisfactions of judgment and other court orders as needed. Receiving court documents from attorneys, as well as pro se litigants via mail and in person. Daily maintenance of the cash drawer to include receipt and balancing of cash, checks, and credit card payments.
Waukesha County Sheriff’s Department, Waukesha, WI. 2007 to 2015
Administrative Specialist Civil Process Division
Civil Process Administrative Specialist responsibilities include, but are not limited to, the entry and closing of all court documents received by the Sheriff’s Department for service upon individuals/businesses. Verifying validity of all court documents prior to and after service has been attempted/completed. Assisting the courts, attorneys, and the public with court document preparation, and adhering to State Statutes and other guidelines. Data entry of papers, service of civil process such as summons, complaints, notices, orders, foreclosures. Daily usage/operation of Spillman/Intergraph (Records Management Systems), Circuit Court Access (CCAP), Word, and Excel. Knowledge of all basic products as well.
Waukesha County Jail, Waukesha, WI. 2005 to 2007
Administrative Specialist Jail
Scheduling and setting up inmate visits with attorneys and family. Processing inmate mail externally and internally, and assisting with the booking and release process of inmates. Processing inmate commissary accounts.
Oconomowoc Memorial Hospital, Oconomowoc, WI. 2010 to 2013
Patient Admitting
Admitting patients for inpatient and outpatient procedures in a hospital setting. Responding immediately to emergency situations. Assisting physicians, hospital staff and family members with their needs.
St. Luke’s Medical Center, Milwaukee, WI. 1999 to 2005
Certified Nursing Assistant/Patient Access Representative
Caring for patients and family members both physically and emotionally during hospital visits/stays. Patient registration for inpatient, as well as, outpatient procedures on a daily basis. Co-managing ACL Lab Site for Transplant patients in the physician’s office building. Successfully entering patients’ information into the medical database for procedures.
Education
Bayview High School, Milwaukee, WI.
· High School Diploma
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