Call Center Representative

KAYLA N. JEFFE

*** ********** *****, **********, ** 15317

******@*******.*** 740-***-****

EDUCATION HISTORY

AD Healthcare Management, Nursing Education – Ashworth College 2007 CALL CENTER REPRESENTATIVE – WASHINGTON HEALTH SYSTEMS 8/2022 – 11/2023 Washington, PA

Assigned to team receiving calls for 12 facilities including OBGYN, Family Medicine, and Behavioral Health

Handled triage calls, communicating patient needs to nurses and doctors in facilities assigned

Multiple times awarded most calls answered in days/weeks

Forwarded information for prescription refills to nursing staff in facilities assigned

Attended team meetings and assisted management with streamlining current operations for better efficiency

Scheduled patients in facilities assigned according to Nurse Practitioner and Doctor availability

Answered calls and responded to patient complaints and crisis

Used MS365 suite of products for team communication and collaboration OWNER/OPERATOR ENVY DESIGNZ 9/2016 – 9/2022

Washington, PA

Owner/operator of photography studio

Set client meetings and expectations for shoots

Set estimates for clients and billed accordingly based on Accounts Receivable for LLC

Worked with local sports teams, schools and others to schedule overall shoots for students and athletes

Built community relationships through charitable shoots SENIOR SALES ASSISTANT – DAN RYAN HOMES. 10/2019 – 8/2020 Pittsburgh, PA

Assisted Real Estate Agents with paperwork and sales relating to new builds for clients

Went over contracts for agents to finalize deals for clients and attended closing meetings

Demonstrated to clients financing options, build options and design options based upon their budget and timeline

Attended all meetings assigned by agents and senior staff to assist them with operations

GRAPHIC DESIGNER/EDITOR – FANATIC IMPRESSIONS.

9/2017 – 6/2018

Washington, PA

Designed and edited photos and logos for sublimated products

Billed and scheduled customer products

Designed visual layout for storefront to be more efficient and eye pleasing

Met with customers to discuss custom designs and logos for their products ASSISTANT MANAGER – FASHION BUG 9/2007 – 5/2008

Benwood, WV

Scheduled all employees with corporate provided scheduling software

Sent all payroll information to corporate for employees at the Benwood location

Performed inventory on products in store and communicated and ordered accordingly

Strategized merchandising for sales, new product and clearance product

Controlled shrink and performed loss management duties as required

Budgeted for new product in spec with current and future sales forecasting

“Upsold” branded credit card to current customers at check out NURSES ASSISTANT/AIDE – KFORCE PROFESSIONAL STAFFING 9/2002 – 5/2004 Pittsburgh, PA

Performed basic patient care and safety procedures

Took vital signs and patient monitoring and communicated to nursing staff

Administered medication to patients based upon prescription in charts

Attended all training and certifications required for HIPAA and privacy regulations assigned by location

Mandated reporter for patient safety and advocacy when needed

Charted patient diagnostics electronically to communicate vital signs to nursing staff

Tested and passed all require local, state and federal certifications needed to perform duties

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