Customer Service Representative

- [ ] Ashantaiona Lawrence

- [ ] 470-***-****

- [ ] 6112 pomerania trail Stone Mountain Ga, 30087

- [ ] SUMMARY

- [ ] Experienced customer service representative with 3 of years of experience in remote customer service roles. Strong communication skills, ability to multitask, and a dedication to providing excellent customer service. Proficient In Using Multi Line Phone Systems, excel and office systems

- [ ] EXPERIENCE

- [ ] EDUCATION-

- [ ] James Madison High-school

- [ ] Norcross, Ga- 3.5 GPA

- [ ] Project Coordinator / Procurement Specialist • Straight Line

- [ ] Management

- [ ] Responded to customer inquiries via phone, email, and live chat

- [ ] Assisted customers with account setup, billing issues, and technical troubleshooting

- [ ] Resolved customer complaints and escalated issues to the appropriate department

- [ ] Maintained and updated customer information in company database

- [ ] Collaborated with other departments to improve customer service processes

- [ ] 11/1/2021-6/1/2022

- [ ] Customer Service Representative • Well Med

- [ ] Responded to customer inquiries via phone, email, and live chat

- [ ] Assisted customers with account setup, billing issues, and technical troubleshooting

- [ ] Consistently exceeded daily and monthly sales targets

- [ ] KEY SKILLS -

- [ ] Achieved high customer satisfaction ratings on customer service

- [ ] Excellent problem-solving and evaluations troubleshooting abilities.

- [ ] -Trained new customer service representatives on company

- [ ] > Regularly Worked under

- [ ] policies and procedures

- [ ] Limited Supervision

- [ ] • Strong multitasking and time management skills > Excellent

- [ ] Customer Service Skills 3+

- [ ] Years' Experience

- [ ] • Strong communication skills

- [ ] > Strong leadership skills Organized

- [ ] • Strong time management skills

- [ ] 08/2017-08/2020

- [ ] Counselor/Health Teacher/Athletic Coach • Provision Academy

- [ ] Provide motivation and encouragement to students.

- [ ] Recruits and admits all prospective and qualified students

- [ ] Analyze student behavior and performance

- [ ] Supervise staff who implement educational programs

- [ ] Provide outreach and discuss health care concerns with community members

- [ ] Maintain accurate, complete, and correct records as required by law, district policy, and administrative regulations.

- [ ] Track testing data and input critical data into various computer applications

- [ ] Assist in recruitment and outreach

- [ ] Correspond with prospective students and their parents

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